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市场调查报告书

连网家庭安装及技术支援

Onboarding and Technical Support for the Connected Home

出版商 Parks Associates 商品编码 909928
出版日期 内容资讯 英文 40 Pages
商品交期: 最快1-2个工作天内
价格
连网家庭安装及技术支援 Onboarding and Technical Support for the Connected Home
出版日期: 2020年01月24日内容资讯: 英文 40 Pages
简介

连网家庭产品/系统相关消费者取向安装体验,透过产品退货率的改善和品牌忠诚提高的效果等,有提高品牌价值和客户的终生价值最大化这样的重要的工作。

为了该报告,提高连网家庭市场上产品/服务的可靠性的各种策略方法相关分析,支援策略概要 - 设置/安装支援,技术支援,持续的支援等 - 的概要,及实际的服务展开情形,今后5年的市场趋势预测,大企业的企业发展案例等资讯汇整,为您概述为以下内容。

第1章 报告概要

第2章 购买支援

  • 设备的购买
  • 购买时的课题
  • 购买咨询服务
  • 购买支援解决方案

第3章 设置与安装

  • 设置、安装时的课题
  • 设置/安装服务
  • 设置/安装用解决方案

第4章 设备的所有权与持续的支援

  • 设备相关持续性课题
  • 持续的支援服务
  • 继续支援、解决方案

第5章 消费者取向技术支援的市场预测

  • 设置/安装服务
  • 一次性支援服务
  • 订阅方式支援服务
  • 总收益额

第6章 分析结果与建议

第7章 附录

目录

SYNOPSIS:

Consumer onboarding experience with connected home products and systems is critical to maximizing customer lifetime value, through its impact on factors like product return rates and brand loyalty. This report examines approaches to providing positive experiences with elements of onboarding including installation and other strategies to ensuring product and service reliability in the connected home. The report profiles leaders in support services and includes a five-year forecast of the support needs generated by emerging connected devices in the US.

ANALYST INSIGHT:

“Positive consumer onboarding experiences with connected home products and systems are critical to brand success. These experiences also have significant impact on product return rates and brand loyalty,” said Patrice Samuels, Senior Analyst, Parks Associates.

Table of Contents

1.0. Report Summary

  • 1.1. Purpose of Report
  • 1.2. Key Questions Addressed by this Research
  • 1.3. Research Approach/Sources

2.0. Purchase Support

  • 2.1. Device Purchases
  • 2.2. Purchase Challenges
  • 2.3. Purchase Consultation Services
  • 2.4. Purchase Support Solutions

3.0. Setup and Installation

  • 3.1. Setup and Installation Challenges
  • 3.2. Setup and Installation Services
  • 3.3. Setup and Installation Solutions

4.0. Device Ownership and Ongoing Support

  • 4.1. Ongoing Device Challenges
  • 4.2. Ongoing Support Services
  • 4.3. Ongoing Support Solutions

5.0. Consumer Tech Support Forecasts

  • 5.1. Setup and Installation Services
  • 5.2. One-Time Support Services
  • 5.3. Subscriptions Support Services
  • 5.4. Total Revenue

6.0. Implications and Recommendations

7.0. Appendix

  • 7.1. Glossary
  • 7.2. Index
  • 7.3. Image Sources

List of Figures

  • Device Purchases and Purchase Intentions - Smart Home Device
  • Device Purchases and Purchase Intentions - CE Devices
  • Purchase Questions for Smart Home Devices
  • Pre-Purchase Consultations
  • Purchase Consultations
  • Service Appeal Smart Home Consultation Service
  • Setup and Installation - Smart Home and CE Devices
  • Smart Home Devices: Problems Setting Up Device (2016 - 2019)
  • CE Devices: Problems Setting Up Device (Q2/19)
  • Setup and Installation Services - CE Device
  • Setup and Installation Services
  • Smart Home Premium Setup Services
  • Service Appeal Setup Services
  • Device Ownership (Q2/2019)
  • CE Devices: Technical Problems Experienced (Q2/19)
  • CE Devices: Technical Problems Experienced (Q2/19)
  • Smart Home Devices: Technical Problems Experienced (Q2/19)
  • Smart Home Devices: Technical Problems Experienced (Q2/19)
  • Technical Support Subscription Services
  • Service Appeal: Ongoing Technical Support Services
  • Network Monitoring Solutions
  • Forecast Methodology - Setup and Installation Services
  • Total Revenue - Setup and Installation Services
  • Forecast Methodology - One-time Support Services
  • Total Revenue - One-time Support Services
  • Forecast Methodology - Subscription Support Services
  • Total Revenue - Subscription Support Services
  • Consumer Premium Technical Support Services