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市场调查报告书

全球聊天机器人市场:各种类(解决方案、服务)、引进类型(内部部署、云端)、终端用户产业(银行、金融服务、保险、医疗、IT、通讯、零售、公共事业、政府)、地区(2018年~2023年)

Chatbot Market - Growth, Trends, and Forecast (2020 - 2025)

出版商 Mordor Intelligence LLP 商品编码 704897
出版日期 内容资讯 英文 120 Pages
商品交期: 2-3个工作天内
价格
全球聊天机器人市场:各种类(解决方案、服务)、引进类型(内部部署、云端)、终端用户产业(银行、金融服务、保险、医疗、IT、通讯、零售、公共事业、政府)、地区(2018年~2023年) Chatbot Market - Growth, Trends, and Forecast (2020 - 2025)
出版日期: 2020年01月01日内容资讯: 英文 120 Pages
简介

全球聊天机器人市场,2017年价值9亿4,655万美元,预计从2017年到2023年以34.64%的年复合成长率发展,成长到2023年56亿3,864万美元规模的市场。

本报告提供全球聊天机器人市场调查,市场概要,各种类、引进类型、终端用户产业,地区的市场规模的变化与预测,市场趋势,市场规模的变化与预测,竞争情形,主要企业的简介等全面性资讯。

目录

第1章 简介

  • 主要的调查成果
  • 调查的前提条件
  • 市场定义
  • 调查结果

第2章 研究途径和方法论

第3章 摘要整理

第4章 市场动态

  • 市场概要
  • 产业价值链
  • 市场成长要素
    • 行动应用程式和网站应用的普及
    • 消费行为的理解
  • 市场阻碍因素
    • 认知度的不足和整合的复杂度
  • 波特的五力分析
    • 买方议价能力
    • 供给企业谈判力
    • 新加入业者的威胁
    • 替代品的威胁
    • 竞争企业间的敌对关系
  • 技术概要

第5章 全球聊天机器人市场:各市场区隔

  • 各类型
    • 解决方案
    • 服务
  • 各引进类型
    • 内部部署
    • 云端
  • 各终端用户产业
    • 银行、金融服务、保险
    • 医疗
    • IT、通讯
    • 零售
    • 公共事业
    • 政府
    • 其他(饭店,教育)
  • 各地区
    • 北美
    • 欧洲
    • 亚太地区
    • 南美
    • 中东、非洲

第6章 企业简介

  • IBM
  • eGain Corporation
  • Nuance Communications
  • Creative Virtual Ltd
  • Artificial Solutions
  • Next IT Corp
  • ChattyPeople Chatbot
  • SMOOCH
  • MEOKAY
  • Botsify
  • Chatfuel
  • PullString Inc.
  • Bold360
  • Dialogflow
  • Amazon Web Services, Inc.
  • LiveChat, Inc.
  • LivePerson, Inc.

第7章 市场投资分析

第8章 市场机会

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目录
Product Code: 63863

Market Overview

The chatbot market was valued at USD 17.17 billion in 2019, and is projected to reach USD 102.29 billion by 2025, registering a CAGR of 34.75% over the forecast period, 2020 - 2025. The demand for voice-activated smart devices is gaining high traction due to their high convenience and fully automated processes. Notably, smart speakers, in particular, is becoming ubiquitous.

  • A chatbot is basically an artificial intelligence powered application, which converses with a human being to solve a problem or to answer a certain query. This reduces the operational time and enhances efficiency, which is likely to boost the market growth.
  • Furthermore, according to Facebook as of early 2018, about 1.4 billion people used messenger applications and are rapidly willing to converse with a chatbot, which is expected to have a positive impact on the market growth over the forecast period.
  • Though the adoption of the chatbot is at a nascent stage, the adoption rate is increasing. But the relative lack of awareness and convenience has been one of the major issues identified over the last few years restraining the growth of the market, with some of the major vendors looking to address them by introducing interactive features in the product.
  • Additionally, in banking and financial industry, the attempt to mitigate the need for live call centers and slit excess costs which are very significantly visible can be achieved with the introduction of the chatbot.

Scope of the Report

A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.

Key Market Trends

Retail Sector to Witness High Growth

  • In today's times, the retail offerings are huge, which creates difficulty for a user to navigate through all of them. Though options, such as search and filter are provided by the companies, but they can be clumsy at time's for a user to navigate. In the retail industry, chatbot basically replicates the real-life experience of the store, wherein the users have to post their desired products and suggestions would be provided by the bot.
  • Many retail companies are incorporating their chatbot application to various widely-used messaging apps to offer rich customer experience and solve customer queries.
  • Global retail outlets, such as Domino's are leveraging the advantages of artificial intelligence and machine learning through chatbots, wherein a user can place an order directly through messenger. In February 2017, the company launched its first chatbot integrated with Facebook messenger, which is expected to have an immense impact on the market growth over the forecast period.

Asia Pacific to Witness the Highest Growth

  • In the Asia-Pacific region, there are numerous startups investing in chatbot technology and machine learning technology. Additionally, small and mid-sized enterprises are rapidly integrating the usage of chatbots in their customer service process offering seamless performance, handling a large number of consumers, and enhancing the customer-engagement techniques.
  • For instance, Singapore Life, a Singapore-based insurer, in June 2018, built self-learning chatbot, which made the company's services more accessible to the public through Facebook and other platforms and easier to understand, which is likely to boost the market growth in the region over the forecast period.
  • With the rapidly expanding information and communications technology infrastructure in leading economies such as China and India in this region, the market is expected to grow further.
  • With the massive population and rising adoption of smartphone users in the region, it is forming a highly promising consumer pool for chatbot market, especially for applications such as personal assistant.

Competitive Landscape

The chatbot market is highly competitive owing to the presence of many small and large players in the market. The market is moderately concentrated with the key players adopting strategies like product innovation to stay ahead of the competition. Some of the players in the market are IBM Corporation, Dialogflow (Google), Amazon Web Services, Inc. (Amazon Lex) among others.

  • May 2018: eGain launched Solve, a solution for Amazon Connect based on Amazon Web Services (AWS) cloud infrastructure, which is expected to enhance the consumer experience and mitigate the latency.
  • July 2018 - IBM introduced Watson Tone Analyzer, which is expected to make chatbots more astute to emotions, which is expected to boost the utilization and help the company to garner higher market share across the world.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Rising Domination of Messenger Applications
    • 4.3.2 Increasing Demand for Consumer Analytics
  • 4.4 Market Restraints
    • 4.4.1 Lack of Awareness and Integration Complexities
  • 4.5 Value Chain Analysis
  • 4.6 Industry Attractiveness - Porter's Five Force Analysis
    • 4.6.1 Threat of New Entrants
    • 4.6.2 Bargaining Power of Buyers/Consumers
    • 4.6.3 Bargaining Power of Suppliers
    • 4.6.4 Threat of Substitute Products
    • 4.6.5 Intensity of Competitive Rivalry

5 MARKET SEGMENTATION

  • 5.1 By Type
    • 5.1.1 Solution
    • 5.1.2 Service
  • 5.2 By Deployment
    • 5.2.1 Cloud
    • 5.2.2 On-premise
  • 5.3 By End-user Vertical
    • 5.3.1 BFSI
    • 5.3.2 Healthcare
    • 5.3.3 IT and Telecommunication
    • 5.3.4 Retail
    • 5.3.5 Utilities
    • 5.3.6 Government
    • 5.3.7 Other End-user Verticals
  • 5.4 Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East & Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 IBM Corporation
    • 6.1.2 eGain Corporation
    • 6.1.3 Nuance Communications
    • 6.1.4 Creative Virtual Ltd
    • 6.1.5 Artificial Solutions Inc.
    • 6.1.6 Next IT Corp
    • 6.1.7 [24]7.ai, Inc.
    • 6.1.8 MEOKAY
    • 6.1.9 Botsify
    • 6.1.10 Chatfuel
    • 6.1.11 Bold360 ai
    • 6.1.12 Dialogflow (Google)
    • 6.1.13 Amazon Web Services, Inc. (Amazon Lex)
    • 6.1.14 LiveChat, Inc.

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS