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市场调查报告书

营运绩效:转帐卡的最佳行销策略

Operational Excellence: The Best Debit Marketing Strategy

出版商 Mercator Advisory Group, Inc. 商品编码 554057
出版日期 内容信息 英文
商品交期: 最快1-2个工作天内
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营运绩效:转帐卡的最佳行销策略 Operational Excellence: The Best Debit Marketing Strategy
出版日期: 2017年09月07日 内容信息: 英文
简介

本报告提供转帐卡的利用减少趋势与促进利用策略的相关调查,消费者利用减少状况,在数位途径消费者喜好的付款类型,转帐卡利用的疑虑,促进利用的策略分析等汇整数据。

本调查的重点

  • 美国的零售购买的转帐卡利用的减少
  • 数位途径消费者喜好的付款类型
  • 转帐卡的处理相关讨论趋势、最佳业务实践
  • 「友善诈骗」的风险扩大
  • 降低错误判定的数据分析的利用相关讨论

调查对象企业

  • CO-OP Financial Services
  • Mastercard
  • Visa
目录

Consumers are changing their buying habits and including more online and mobile purchases. Debit cards are less likely to be used in those channels than credit cards due in part to their concerns about the safety of their transactions and usability of their cards.

A new research report by Mercator Advisory Group, Operational Excellence: The Best Debit Marketing Strategy , recommends that the best way to increase debit card usage and customer retention is to improve dispute handling and reduce the incidence of false positives in fraud detection.

"Debit has gotten a bad reputation in the popular press for being unsafe and less accepted, particularly in digital channels. To counteract this sentiment, banks and credit unions are re-examining their approach to handling cardholder disputes to make it less disruptive to consumers and the underlying activity in their checking accounts. Issuers are also focused on fine-tuning their transaction monitoring tools to protect transactions without being so restrictive as to turn away too many legitimate transactions," commented Sarah Grotta, Director, Debit Advisory Service at Mercator Advisory Group and author of the report.

This report has 14 pages and 5 exhibits.

Companies mentioned in this report include : CO-OP Financial Services, Mastercard, and Visa.

One of the exhibits included in this report:

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Highlights of the report include:

  • Decline in the use of debit cards compared to credit cards for retail purchases in the United States
  • Transaction types that consumers prefer in digital channels
  • Trends and best practices in handling debit card disputes
  • The rising risk of "friendly fraud"
  • Discussion regarding the use of data analytics to curtail false positives
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