表纸
市场调查报告书

实现统一式端点管理

Pave the Road to Unified Endpoint Management

出版商 Info-Tech Research Group 商品编码 603420
出版日期 内容资讯 英文 101 Pages
商品交期: 最快1-2个工作天内
价格
Back to Top
实现统一式端点管理 Pave the Road to Unified Endpoint Management
出版日期: 2018年01月30日内容资讯: 英文 101 Pages
简介

统一式端点管理 (UEM) 是无法逃避的课题、在实施之前有许多不能不解决的课题。

本报告目标:

  • 桌机系统管理团队
  • 行动设备管理团队
  • 使用者设备管理团队
  • IT服务管理者
  • 基本设施负责人
  • CIO

本报告可达成以下目标:

  • 缩短应对服务要求的必要时间。
  • 减少技术人员介入使用者设备的次数。
  • 简化搭配设备与应用程式的作业。
  • 改善补丁管理与保全系统。

UEM是减轻桌机管理团队与行动设备管理团队负担的方法。透过引进UEM、拥有同样技能的员工可使用同样的系统管理组织内的所有设备、大幅简化使用行动设备时必要的作业、提高使用者满意度。

但导入UEM也随著极大的负担。将现有工具换成UEM之后、除了必须替换现有员工的技术设备、在尚未准备好的情况下引进新工具时、负责团队将日日苦战、也可能陷入不得不持续浪费资金与时间的状况。

更换灭火设备时需要掌握应对的火灾种类。如同不存在可同时扑灭漏电产生的火灾与油脂引发的火灾的消火器、IT部门也不可能使用同样的工具与流程处理需要面对的所有问题。

Info-Tech的最佳实例、来自商业IT监控与管理架构的COBIT 5加上IT服务管理用的国际标准ITIL2011、数量庞大的取材、分析师的电话访问、专家支援与安装、会议、咨询等多数实例。

另外还提供高实用性的工具与模板、协助实施UEM作业:

  • 使用者设备管理标准运用程序 (.doc)
  • 使用者设备管理相关介绍 (.ppt)
  • 使用者设备管理工作流程图书馆 (Visio)
  • 使用者设备管理????????????? (.pdf)
目录
Product Code: 73518

Unified endpoint management (UEM) is inevitable, but work still lies ahead.

This research is designed for:

  • Desktop Management Teams
  • Mobile Device Management Teams
  • End-User Device Management Teams
  • IT Service Managers
  • Infrastructure Directors
  • CIOs

This research will help you:

  • Reduce the time it takes to fulfill service requests
  • Reduce the number of technician interventions on user devices
  • Simplify the deployment of devices and apps
  • Better secure the system with patch management

Unified endpoint management promises to simplify the lives of desktop management teams and mobile device management teams. The same skill set and the same pane of glass can be used to manage all of your devices. The result is a greatly simplified mobile experience and a happier end user.

There is a big cost to UEM. Replacing an existing tool with UEM means that you need to replace an existing skill set. Poorly implementing a new tool means continued financial and time costs as your team fights it every day.

Before you change out your firefighting equipment, ensure that you know what type of fires you are fighting. Just as you can't fight an electrical fire or a grease fire with the same extinguisher, you also can't fight different IT fires with the same tools and processes.

Our best practices are informed by COBIT 5, ITIL 2011, and the experiences we've gathered from countless interviews, analyst calls, guided implementations, workshops, and consulting engagements.

The blueprint includes ready to use tools and templates to help you pave the road to unified endpoint management:

  • End-user device management stndard operating procedure (doc.)
  • End-user device management presentation (ppt.)
  • End-user device management workflow library (Visio)
  • End-user device management workflow library (PDF)

Executive Summary

Situation:

  • Desktop and mobile device management teams use separate tools and different processes.
  • People at all levels of IT are involved in device management.
  • Patch deployment is increasing in scope beyond Windows OS updates

Complication:

  • Vendors are pushing unified endpoint management (UEM) products, and teams struggling with device management are hoping that UEM is their savior.
  • The number and variety of devices will only increase with the continued advance of mobility and emergence of the Internet of Things (IoT).

Resolution:

  • Define the benefits that you want to achieve and optimize based on those benefits.
  • Define the roles and responsibilities involved in end-user device management.
  • Create a training plan based on what your team needs to do with the tool.
  • Create standardized processes within each team first. After each team has standardized, decide if a new tool is required.
  • Stop using device management practices from the era of Windows XP. Create a plan for lean images and app packages.
  • Take an evolutionary, rather than revolutionary, approach to merging end-user support teams. Process and tool unity comes first.
Back to Top