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市场调查报告书
商品编码
979893

全球互动式语音应答系统市场(2021年~2025年)

Global Interactive Voice Response System Market 2021-2025

出版日期: | 出版商: TechNavio (Infiniti Research Ltd.) | 英文 120 Pages | 订单完成后即时交付

价格
  • 全貌
  • 简介
  • 目录
简介

全球互动式语音应答系统的市场规模在2021年~2025年间,预测将成长到26亿1000万美元,在预测期间内预计将以10%的年复合成长率增长。市场成长的主要因素有通话数的增加,客服中心数据的指数级增长以及对改进CRM的需求不断增长。

本报告提供互动式语音应答系统市场调查,提供市场概要,市场成长要素及阻碍因素分析,各类型·各地区的市场规模的变化与预测,供应商分析,市场机会等全面性资讯。

目录

摘要整理

市场形势

市场规模

  • 市场定义
  • 市场区隔分析
  • 市场规模2020
  • 市场预测:从2020年~2025年的预测

波特的五力分析

各技术市场区隔

  • 市场区隔
  • 各技术比较
  • 语音技术-市场规模与预测(2020年~2025年)
  • 双音科技-市场规模与预测(2020年~2025年)
  • 各技术市场机会

各部署市场区隔

  • 市场区隔
  • 各部署比较
  • 云端基础-市场规模与预测(2020年~2025年)
  • 内部部署-市场规模与预测(2020年~2025年)
  • 各部署市场机会

客户形势

  • 概要

各地区形势

  • 各地区市场区隔
  • 各地区比较
  • 北美-市场规模与预测(2020年~2025年)
  • 欧洲-市场规模与预测(2020年~2025年)
  • 亚太地区-市场规模与预测(2020年~2025年)
  • 南美-市场规模与预测(2020年~2025年)
  • 中东·非洲-市场规模与预测(2020年~2025年)
  • 主要的主要国家
  • 地区的市场机会
  • 市场推动因素
  • 市场课题
  • 市场趋势

业者情势

  • 业者情势
  • 创造性破坏状况
  • 竞争模式

供应商分析

  • 交易厂商
  • 供应商的市场定位
  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • RingCentral Inc.
  • Verizon Communications Inc.

附录

目录
Product Code: IRTNTR46382

Technavio has been monitoring the interactive voice response system market and it is poised to grow by $ 2.61 bn during 2021-2025 progressing at a CAGR of 10% during the forecast period. Our report on interactive voice response system market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increase in the number of calls, exponential increase in contact center data and increased need to improve CRM. In addition, increase in the number of calls is anticipated to boost the growth of the market as well.

The interactive voice response system market analysis includes technology segment, deployment segment and geographical landscapes.

Technavio's interactive voice response system market is segmented as below:

By Technology

  • Speech technology
  • Dual-tone technology

By Deployment

  • Cloud-based
  • On-premises

By Geographical Landscapes

  • North America
  • Europe
  • APAC
  • South America
  • MEA

This study identifies the rise in use of multi-channel and multi-modal access as one of the prime reasons driving the interactive voice response system market growth during the next few years. Also, incorporation of voice biometrics and increased use of IP-based IVRs will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on interactive voice response system market covers the following areas:

  • Interactive voice response system market sizing
  • Interactive voice response system market forecast
  • Interactive voice response system market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading interactive voice response system market vendors that include AT&T Inc., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Concentrix Corp., NEC Corp., NICE Ltd., Nuance Communications Inc., RingCentral Inc., and Verizon Communications Inc.. Also, the interactive voice response system market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Market characteristics
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2020
  • Market outlook: Forecast for 2020 - 2025

Five Forces Analysis

  • Five forces summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Technology

  • Market segments
  • Comparison by Technology
  • Speech technology - Market size and forecast 2020-2025
  • Dual-tone technology - Market size and forecast 2020-2025
  • Market opportunity by Technology

Market Segmentation by Deployment

  • Market segments
  • Comparison by Deployment
  • Cloud-based - Market size and forecast 2020-2025
  • On-premises - Market size and forecast 2020-2025
  • Market opportunity by Deployment

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • North America - Market size and forecast 2020-2025
  • Europe - Market size and forecast 2020-2025
  • APAC - Market size and forecast 2020-2025
  • South America - Market size and forecast 2020-2025
  • MEA - Market size and forecast 2020-2025
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Landscape disruption
  • Competitive scenario

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • AT&T Inc.
  • Atos SE
  • Avaya Holdings Corp.
  • Cisco Systems Inc.
  • Concentrix Corp.
  • NEC Corp.
  • NICE Ltd.
  • Nuance Communications Inc.
  • RingCentral Inc.
  • Verizon Communications Inc.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Key Finding 9
  • 9: Parent market
  • 10: Market characteristics
  • 11: Offerings of vendors included in the market definition
  • 12: Market segments
  • 13: Global - Market size and forecast 2020 - 2025 ($ million)
  • 14: Global market: Year-over-year growth 2020 - 2025 (%)
  • 15: Five forces analysis 2020 & 2025
  • 16: Bargaining power of buyers
  • 17: Bargaining power of suppliers
  • 18: Threat of new entrants
  • 19: Threat of substitutes
  • 20: Threat of rivalry
  • 21: Market condition - Five forces 2020
  • 22: Technology - Market share 2020-2025 (%)
  • 23: Comparison by Technology
  • 24: Speech technology - Market size and forecast 2020-2025 ($ million)
  • 25: Speech technology - Year-over-year growth 2020-2025 (%)
  • 26: Dual-tone technology - Market size and forecast 2020-2025 ($ million)
  • 27: Dual-tone technology - Year-over-year growth 2020-2025 (%)
  • 28: Market opportunity by Technology
  • 29: Deployment - Market share 2020-2025 (%)
  • 30: Comparison by Deployment
  • 31: Cloud-based - Market size and forecast 2020-2025 ($ million)
  • 32: Cloud-based - Year-over-year growth 2020-2025 (%)
  • 33: On-premises - Market size and forecast 2020-2025 ($ million)
  • 34: On-premises - Year-over-year growth 2020-2025 (%)
  • 35: Market opportunity by Deployment
  • 36: Customer landscape
  • 37: Market share by geography 2020-2025 (%)
  • 38: Geographic comparison
  • 39: North America - Market size and forecast 2020-2025 ($ million)
  • 40: North America - Year-over-year growth 2020-2025 (%)
  • 41: Europe - Market size and forecast 2020-2025 ($ million)
  • 42: Europe - Year-over-year growth 2020-2025 (%)
  • 43: APAC - Market size and forecast 2020-2025 ($ million)
  • 44: APAC - Year-over-year growth 2020-2025 (%)
  • 45: South America - Market size and forecast 2020-2025 ($ million)
  • 46: South America - Year-over-year growth 2020-2025 (%)
  • 47: MEA - Market size and forecast 2020-2025 ($ million)
  • 48: MEA - Year-over-year growth 2020-2025 (%)
  • 49: Key leading countries
  • 50: Market opportunity by geography ($ million)
  • 51: Impact of drivers and challenges
  • 52: Vendor landscape
  • 53: Landscape disruption
  • 54: Industry risks
  • 55: Vendors covered
  • 56: Market positioning of vendors
  • 57: AT&T Inc. - Overview
  • 58: AT&T Inc. - Business segments
  • 59: AT&T Inc. - Key offerings
  • 60: AT&T Inc. - Key customers
  • 61: AT&T Inc. - Segment focus
  • 62: Atos SE - Overview
  • 63: Atos SE - Business segments
  • 64: Atos SE - Key offerings
  • 65: Atos SE - Key customers
  • 66: Atos SE - Segment focus
  • 67: Avaya Holdings Corp. - Overview
  • 68: Avaya Holdings Corp. - Business segments
  • 69: Avaya Holdings Corp. - Key offerings
  • 70: Avaya Holdings Corp. - Key customers
  • 71: Avaya Holdings Corp. - Segment focus
  • 72: Cisco Systems Inc. - Overview
  • 73: Cisco Systems Inc. - Business segments
  • 74: Cisco Systems Inc. - Key offerings
  • 75: Cisco Systems Inc. - Key customers
  • 76: Cisco Systems Inc. - Segment focus
  • 77: Concentrix Corp. - Overview
  • 78: Concentrix Corp. - Product and service
  • 79: Concentrix Corp. - Key offerings
  • 80: Concentrix Corp. - Key customers
  • 81: Concentrix Corp. - Segment focus
  • 82: NEC Corp. - Overview
  • 83: NEC Corp. - Business segments
  • 84: NEC Corp. - Key offerings
  • 85: NEC Corp. - Key customers
  • 86: NEC Corp. - Segment focus
  • 87: NICE Ltd. - Overview
  • 88: NICE Ltd. - Business segments
  • 89: NICE Ltd. - Key offerings
  • 90: NICE Ltd. - Key customers
  • 91: NICE Ltd. - Segment focus
  • 92: Nuance Communications Inc. - Overview
  • 93: Nuance Communications Inc. - Business segments
  • 94: Nuance Communications Inc. - Key offerings
  • 95: Nuance Communications Inc. - Key customers
  • 96: Nuance Communications Inc. - Segment focus
  • 97: RingCentral Inc. - Overview
  • 98: RingCentral Inc. - Business segments
  • 99: RingCentral Inc. - Key offerings
  • 100: RingCentral Inc. - Key customers
  • 101: RingCentral Inc. - Segment focus
  • 102: Verizon Communications Inc. - Overview
  • 103: Verizon Communications Inc. - Business segments
  • 104: Verizon Communications Inc. - Key offerings
  • 105: Verizon Communications Inc. - Key customers
  • 106: Verizon Communications Inc. - Segment focus
  • 107: Currency conversion rates for US$
  • 108: Research Methodology
  • 109: Validation techniques employed for market sizing
  • 110: Information sources
  • 111: List of abbreviations