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市场调查报告书

全球客户服务应用软体市场预测(2020年~2024年):包含COVID-19的影响的更新版

Worldwide Customer Service Applications Software Forecast, 2020-2024: COVID-19 Update

出版商 IDC 商品编码 980256
出版日期 内容资讯 英文 12 Pages
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价格
全球客户服务应用软体市场预测(2020年~2024年):包含COVID-19的影响的更新版 Worldwide Customer Service Applications Software Forecast, 2020-2024: COVID-19 Update
出版日期: 2020年12月30日内容资讯: 英文 12 Pages
简介

具有预测能力和多通路策略分析的客户服务应用程式使组织能够在服务支援方面领先一步,这减少了客户参与方面的摩擦,并在COVID-19主导的环境中帮助满足客户不断成长的需求。

本报告提供全球客户服务应用软体市场相关调查分析,包含对市场的COVID-19的影响,对技术供应商的建议,最新的市场预测,市场趋势等系统性资讯。

IDC的市场预测图

摘要整理

  • COVID-19中的预测

对技术供应商的建议

市场预测

市场情形

  • 成长要素及阻碍因素
    • 成长要素
      • 云端:公共云端和专用私有云端
      • AI技术
      • 工作流程
    • 阻碍因素
      • 全球供应链的混乱
  • 主要的市场趋势
  • 上次预测后的变更点

市场定义

调查方法

  • 过去及预测的市场价值与汇率

相关调查

目录
Product Code: US47092120

This IDC study provides an updated market sizing for the worldwide customer service applications software market based on completed revenue modeling and a revised forecast over a 10-year period and including consideration for the impact of COVID-19 for the market over the next five years (2020-2024)."Customer service applications with analytics with predictive capabilities and multichannel strategies are allowing organizations to get one step ahead in their servicing responses," says Mary Wardley, program VP, Customer Care and CRM at IDC. "This reduces the friction in customer engagement and is helping meet the increased needs of customers in a COVID-19-driven environment."

IDC Market Forecast Figure

Executive Summary

  • Forecasting During COVID-19

Advice for Technology Suppliers

Market Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Cloud - Public Cloud and Dedicated Private Cloud
      • AI Technologies
      • Workflows
    • Inhibitors
      • Global Supply Chain Disruption
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

Methodology

  • Historical and Forecast Market Values and Exchange Rates

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