市场调查报告书

面向公益业务的智能客户运营:季度更新(2020年7月至9月)

Utilities Smart Customer Operations Quarterly Update: July-September 2020

出版商 IDC 商品编码 968038
出版日期 内容资讯 英文 14 Pages
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价格
面向公益业务的智能客户运营:季度更新(2020年7月至9月) Utilities Smart Customer Operations Quarterly Update: July-September 2020
出版日期: 2020年10月30日内容资讯: 英文 14 Pages
简介

该报告调查了公用事业公司的智能客户运营,分析了全球能源行业的智能客户运营,并概述了客户服务和计费。

执行快照

新市场的发展和动态

  • 情况概述
    • 商业环境(2020年第三季度)
    • 需求和价格
      • 油价
    • 电价
  • 客户服务和帐单(2020年第三季度)
    • E.ON:SAP选择为网络运营构建新平台
    • Irish Water:与Capita签订了客户服务合同
    • Missouri Utility:为数字化客户体验选择智能能源水
    • Octopus Energy:AWS作为云提供商的选择,等等。
  • 客户敬业度(2020年第三季度)
    • Austin Water:启动分析和客户参与计划
  • 智能计量(2020年第三季度)
    • NB Power:获得了360,000个批准的推出智能电表
    • Landis + Gyr,SMUD:签订了为期5年的智能电表合同
    • Michigan Utility:选择OATI进行智能电表数据收集
    • Jersey Electricity:在英国等地部署51,000个智能电表。
  • 数位化转型(2020年第三季度)
    • Siemens、Atos:签署战略联盟扩展协议
    • BKK:与GE Renewable Energy签订合同
    • Rhein Energie:选择Atos并建立未来的数字工作场所等。
  • 主要电动出行合同(2020年第三季度)
    • Enel:ALD汽车发布智能移动解决方案
    • Japanese Utilities:选择ABB可使电动汽车充电基础设施现代化
    • ARENA:为全球最大的电动汽车提供资金
    • New York Utilities:与Enel宣布EV充电计划
    • Official Credit Institute:支持Iberdrola的eMobility策略等。
  • 智慧城市倡议与发展(2020年第三季度)
    • EnelX:15,000个可持续住房连接
    • Accenture:为日本的智慧城市开发了第一个标准API市场
    • 南卡罗来纳州:宣布新的节能工具

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目录
Product Code: US45819920

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q20."While the coronavirus pandemic will represent a watershed moment in how companies go about their businesses, energy suppliers must continue their efforts to improve their customers' digital experience, automate meter-to-cash processes, and reduce their cost to serve," said Gaia Gallotti, associate research director, IDC Energy Insights.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 3Q20
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • Customer Care and Billing, 3Q20
    • E.ON Selects SAP to Build New Platform for Network Operations
    • Irish Water Signs Customer Service Contract with Capita
    • Missouri Utility Selects Smart Energy Water for Digital Customer Experience
    • Octopus Energy Selects AWS as Cloud Provider
    • Essential Utilities Partners with Infosys to Drive Digital Transformation
    • Love Energy Savings' New Platform Simplifies Switching for U.K. Consumers
    • Consolidated Edison Selects Infosys for Digitally Transform Customer Service
    • Accenture Helps Equinor Migrate to the Cloud
  • Customer Engagement, 3Q20
    • Austin Water Launches Analytics and Customer Engagement Program
  • Smart Metering, 3Q20
    • NB Power Receives Approved Rollout 360,000 Smart Meters
    • U.S.' Largest Electric Co-Op Selects Aclara for AMI Rollout
    • SMUD, Landis+Gyr Sign Five-Year Smart Metering Contract
    • Michigan Utility Selects OATI for Smart Meter Data Acquisition
    • Jersey Electricity Completes 51,000 Smart Meter Rollout in the U.K.
    • Indian Utility to Expand Smart Meter Rollout with 350,000 Order
    • Saudi Electricity Co Raises Funding for Smart Meters, Renewables
    • Irish Utility to Deploy 2.4 Million Smart Meters Using EIB Funding
  • Digital Transformation, 3Q20
    • AVEVA, OSIsoft Combine Accelerating Digital Transformation of Industrial World
    • Siemens, Atos Sign Extension of Their Strategic Partnership
    • Enel Partners to Accelerate Crowdfunding for SMEs' Renewables Projects
    • BKK Signs with GE Renewable Energy
    • RheinEnergie Selects Atos to Build Its Future Digital Workplace
  • Major eMobility Agreements, 3Q20
    • Enel Unveils Smart Mobility Solution with ALD Automotive
    • Iberdrola, SEAT, and Volkswagen Alliance to Boost eMobility in Spain
    • Japanese Utilities Select ABB to Modernize EV Charging Infrastructure
    • Australia Pilots Smart EV Charging Across National Electricity Market
    • Supercharging the Expansion of Spain's EV Charging Grid
    • ARENA Funds One of World's Largest Electric Vehicle to Grid Pilots
    • New York Utilities Unveil EV Charging Initiative with Enel
    • Official Credit Institute Backs Iberdrola's eMobility Strategy
  • Smart City Initiatives and Developments, 3Q20
    • Enel X Connects 15,000 Sustainable Homes
    • Accenture to Develop First Standard API Marketplace for Smart Cites in Japan
    • South Carolina Unveils New Energy Saver Tool

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