市场调查报告书

IDC FutureScape:全球服务预测(2021)

IDC FutureScape: Worldwide Services 2021 Predictions

出版商 IDC 商品编码 968032
出版日期 内容资讯 英文 20 Pages
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价格
IDC FutureScape:全球服务预测(2021) IDC FutureScape: Worldwide Services 2021 Predictions
出版日期: 2020年10月27日内容资讯: 英文 20 Pages
简介

本报告提供了IDC自2021年以来的全球十大服务预测,包括相关的增长因素,IT影响以及对技术购买者的建议。

IDC市场预测

执行摘要

IDC FutureScape预测

  • 外部增长因素摘要
  • 预测:对技术购买者的影响
    • 预测1:到2025年,寻求推动收入增长的组织中有四分之三将只选择能够提供战略,设计和技术服务组合的供应商。
      • 相关生长因子
      • 对IT的影响
      • 指导
    • 预测2:到2024年,将近55%的公司将使用PaaS作为其主要应用程序开发平台来开发自定义应用程序,并通过其应用程序组合提高DevOps的成熟度。
    • 预测3:到2021年底,运行成熟的EX程序的组织中有70%会恢复到2020年前的增长轨迹,同时运行不成熟的EX程序。仅组织的20%
    • 预测4:到2022年,超过90%的供应商创新中心将被重建为虚拟和物理创新网络的混合体,而不是人们必须面对面进行创新的专用空间。将会被使用
    • 预测5:到2023年,超过70%的公司将使用多云端管理平台功能作为其托管云端服务的一部分,以标准化其工具集,确保服务质量和管理需求。
    • 预测6:到2021年底,有32%的组织将利用基于员工角色的个人资料来改善员工体验
    • 预测7:到2023年,G2000的组织中将有超过三分之二将服务交付弹性评估和担保纳入超过75%的外部业务和IT服务中。
    • 预测8:到2022年,拥有超过1000名员工的组织中,超过50%的组织将加速数位化转型项目(因为目前有36%的组织正在加速发展),并且将会有越来越多的公司留存下来。不利
    • 预测9:到2024年,超过75%的组织将在多个流程中实现一定程度的自动化,以推动更高水平的流程优化和免除运营成本。
    • 预测10:到2024年,超过45%的组织将优先考虑更快的周转和更快的价值实现,这是选择服务供应商时最重要的三个供应商标准之一。

给技术买家的建议

外部增长因素:详细信息

  • 加速动荡:危机,韧性,机会
    • 说明
    • 背景
  • 战略创新:立即塑造未来的公司
  • 下一个标准:弹性的业务和运营模型
  • 地缘政治风险:加剧的社会和经济紧□□张局势
  • 重新思考全球化:混乱挑战弹性
  • 数位平台:大型生态系统
  • 工作转型:重新定义团队,技能和领导力

参考

  • 相关研究
目录
Product Code: US45374020

This IDC study provides IDC's top 10 predictions for worldwide services for 2021 and beyond."Organizations' reliance on service firms has grown since the pandemic as assistance is sought to adapt and even thrive in a dramatically different environment. Buyers should assess their service firm partners on the degree to which they have been able to fluidly pivot and adapt during this time, leveraging not only key digital tools such as cloud, analytics, and automation but also the ability to continuously improve employee and customer experience," says Rebecca Segal, group VP, Worldwide Services at IDC.

IDC FutureScape Figure

Executive Summary

IDC FutureScape Predictions

  • Summary of External Drivers
  • Predictions: Impact on Technology Buyers
    • Prediction 1: By 2025, Three-Quarters of Organizations Looking to Drive Revenue Growth Will Only Select Vendors That Can Offer a Portfolio of Strategy, Design, and Technology Services
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 2: By 2024, Nearly 55% of Firms Will Utilize PaaS as the Primary Application Development Platform to Develop Custom Applications and Drive DevOps Maturity Deeper Through Their Application Portfolios
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 3: By the End of 2021, 70% of Organizations with Mature EX Programs Will Have Returned to Pre-2020 Growth Trajectories Compared with Only 20% of Organizations with Immature EX Programs
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 4: By 2022, over 90% of Vendors' Innovation Centers Will Be Repurposed as Hybrid Virtual and Physical Innovation Networks Rather Than as Dedicated Spaces Where People Must Meet Face-to-Face to Innovate
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 5: By 2023, More than 70% of Firms Will Use Multicloud Management Platform Capabilities as Part of Managed Cloud Services to Standardize Toolsets, Ensure Quality of Service, and Enable Demand Management
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 6: By the End of 2021, 32% of Organizations Will Be Leveraging Employee Persona-Based Profiles to Provide an Enhanced Employee Experience
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 7: By 2023, over Two-Thirds of G2000 Organizations Will Have Incorporated Service Delivery Resilience Assessment and Assurance into over 75% of Their Externally Sourced Business and IT Services
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 8: By 2022, Just over 50% of Organizations with 1,000+ Employees Will Accelerate Their Digital Transformation Projects (as 36% Are Accelerating Now), Making the Remaining Firms Increasingly Disadvantaged
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 9: By 2024, over 75% of Organizations Will Implement Some Level of Automation Across Multiple Processes to Drive a Higher Level of Process Optimization and to Free Up Operational Cash
      • Associated Drivers
      • IT Impact
      • Guidance
    • Prediction 10: By 2024, More than 45% of Organizations Will Prioritize Faster Turnaround and Speed to Value as One of the Top 3 Vendor Criteria in Selecting Services Vendors
      • Associated Drivers
      • IT Impact
      • Guidance

Advice for Technology Buyers

External Drivers: Detail

  • Accelerated Disruption - Crisis, Resilience, and Opportunity
    • Description
    • Context
  • Strategic Innovation - Shaping the Future Enterprise Today
    • Description
    • Context
  • The Next Normal - Resilient Business and Operating Models
    • Description
    • Context
  • Geopolitical Risk - Societal and Economic Tensions Escalate
    • Description
    • Context
  • Rethinking Globalization - Disruptions Challenge Resilience
    • Description
    • Context
  • Digital Platform - Ecosystems at Scale
    • Description
    • Context
  • Work Transformation - Redefining Teams, Skills, and Leadership
    • Description
    • Context

Learn More

  • Related Research