市场调查报告书

实用程序智能客户运营全球市场:2020年4月至6月的季度报告

Utilities Smart Customer Operations Quarterly Update: April-June 2020

出版商 IDC 商品编码 952433
出版日期 内容资讯 英文 13 Pages
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价格
实用程序智能客户运营全球市场:2020年4月至6月的季度报告 Utilities Smart Customer Operations Quarterly Update: April-June 2020
出版日期: 2020年07月27日内容资讯: 英文 13 Pages
简介

尽管公用事业部门的智能客户运营市场已受到新型冠状病毒传染病(COVID-19)大流行的严重影响,但能源提供商一直在为客户改善其数位体验。我们计划继续努力,实现从抄表到计费的全过程自动化,并降低服务成本。

该报告是全球公用事业智能客户运营市场的季度报告,并提供有关每个市场趋势的信息以及对技术供应商的建议。

行政快照

新的市场趋势和动态

  • 概述
    • 商业环境:2020年第二季度
    • 需求和价格
      • 油价
    • 电费单
  • 客户服务和计费:2020年第二季度
    • Bidgely宣布公共事业客户服务中心的关怀
    • Ferranti和Solgari结合使用Dynamics 365实用程序解决方案
    • Octopus intel增强原始客户体验
  • 客户参与度:2020年第二季度
    • VertexOne收购WaterSmart
    • E.ON成立了专注于为英国客户提供优质服务的新子公司
    • DEWA发起 "智慧生活" 水管理计划
  • 智能电表:2020年第二季度
    • Guatemala Utility通过Landis + Gyr实施ToU费率
    • 爱沙尼亚Elering发起跨境计量创新大赛
    • Iskraemeco赢得斯洛文尼亚智能电表合同
  • 与电动汽车相关的主要合同:2020年第二季度
    • Enel将Bird的eScooter服务添加到EV App
    • 瑞士宣布在A2高速公路上开设首个电动汽车充电站
    • 津巴布韦推出电动出租车服务和收费网络
  • 智慧城市倡议和趋势:2020年第二季度
    • 荷兰国家机构确认设立11亿美元的能效基金
    • ENGIE确保法国11,000户家庭的取暖
    • 纽约计划安装500,000个智能LED路灯

对供应商和服务提供商的建议

参考资料

  • 相关研究
  • 摘要
目录
Product Code: US45819820

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 2Q20."While the coronavirus pandemic represents a watershed moment on how companies go about their businesses, energy suppliers will continue and likely accelerate their efforts toward improving their customers' digital experience, automating meter-to-cash processes, and reducing their cost to serve," said Phevos Skalidis, research manager, IDC Energy Insights in Europe.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 2Q20
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • Customer Care and Billing, 2Q20
    • Bidgely Launches CARE for Utility Customer Service Centers
    • Ferranti, Solgari Combine Dynamics 365 Utilities Solutions
    • Octopus intel to Power Origin Customer Experience
  • Customer Engagement, 2Q20
    • VertexOne Acquires WaterSmart
    • E.ON Forms New Subsidiary Focusing on Service Excellence for U.K. Customers
    • DEWA Launches "Smart Living" Water Management Initiative
  • Smart Metering, 2Q20
    • Guatemala Utility Implements ToU Rates With Landis+Gyr
    • Estonia's Elering Launches Cross-Border Metering Innovation Contest
    • Iskraemeco Wins Major Slovenian Smart Metering Contract
    • The U.K. Pilots New SMETS 2 Smart Meter for Business Consumers
    • Itron, EDMI to Launch SMETS2 Gas Meter for the U.K. Market
    • ENGIE, Doxee Improve the Customer Experience with New Digital Services
    • Enel Selects Cisco as Global Technology Partner
    • E.ON Selects Wipro for Grid and Digital Transformation
    • SAS, Microsoft Partner to Further Shape the Future of Analytics, AI
  • Major eMobility Agreements, 2Q20
    • Enel Adds Bird's eScooter Service to EV App
    • Switzerland Unveils First EV Charging Sites on A2 Motorway
    • EV Taxi Service and Charging Network Launched in Zimbabwe
    • New Enel, Volvo Partnership to Accelerate eMobility in Italy
    • Enel X Triples Portfolio of Public EV Charging Stations
    • U.K. Government Invests $91.3 Million in EVs
    • Siemens Wins Electric Buses Charging Deal in Germany
  • Smart City Initiatives and Developments, 2Q20
    • Dutch State Agency Confirms $1.1 Billion Energy-Efficiency Fund
    • ENGIE to Ensure Free Heating to 11,000 French Households
    • New York Program to Install 500,000 Smart LED Streetlights

Advice for the SUPPLIERS AND SERVICES PROVIDERS

Learn More

  • Related Research
  • Synopsis