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市场调查报告书

IDC PlanScape:退货管理、逆向物流的数位转型 (DX)

IDC PlanScape: Digital Transformation for Returns Management and Reverse Logistics

出版商 IDC 商品编码 928620
出版日期 内容资讯 英文 15 Pages
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价格
IDC PlanScape:退货管理、逆向物流的数位转型 (DX) IDC PlanScape: Digital Transformation for Returns Management and Reverse Logistics
出版日期: 2020年03月11日内容资讯: 英文 15 Pages
简介

退货,是零售业中4,000亿美元规模的问题,随著电子商务的持续性扩大而急速扩大。美国的线上销售,2013年是零售销售量的仅5.8%。去年增加到11.1%,预计至2021年增加到美国的零售销售量的13.7%。网路购物增加,每个包裹的投递变多,导致商店和线上的退货增加。

本报告提供退货管理、逆向物流的数位转型 (DX) 相关调查分析,重要性为焦点,概要,相关利益者,有效利用方法等系统性资讯。

IDC PlanScape价值

摘要整理

退货管理、逆向物流的数位转型 (DX) 重要的理由

  • 边线受到关注
  • 关于消费者的退货「理由」
  • 关于消费者的退货「方法」
  • 退货机会
  • 永续性的参与

所谓退货管理、逆向物流的数位转型 (DX)

  • 所谓退货管理
  • 所谓逆向物流
  • 成功策略
  • Walmart、Refried Apparel、Patagonia,永续性第一

主要的相关利益者

组织活用退货管理、逆向物流的数位转型 (DX) 的方法

  • 目前退货管理

对技术买主的建议

参考资料

  • 相关调查
目录
Product Code: US46093119

This IDC study addresses the exploding growth in ecommerce, the rise in returns that has come along with that growth, and the cost of those returns on customer experience, profitability, and sustainability.Returns are a $400 billion problem at retail and growing rapidly in line with continued expansion in ecommerce. U.S. online sales were just 5.8% of total retail sales in 2013; they had grown to 11.1% by last year and are projected to be 13.7% of total U.S. retail sales by 2021.More online shopping necessitates more individual package deliveries, and that leads to more returns, in store and online. While returns have historically been regarded as just a "cost of doing business," growth in ecommerce and the higher levels of returns it generates, combined with the potential for customer dissatisfaction, are driving retailers to evaluate returns as not just a line item on the balance sheet but as a process area that deserves significant attention and reengineering. Better practices when it comes to returns management and reverse logistics are crucial for profitability but also open the door for competitive differentiation.

The road to successful returns management and reverse logistics travels along a path of digital transformation."While many costs are subtracted in moving from the top line to the bottom line, including labor, taxes, amortization, and the like, there's also another line to consider that doesn't show up on a balance sheet but is equally important," said Jordan K. Speer, research manager, Global Supply Chain. "Think of it as a sideline, one that extends from top to bottom and is also the vantage point from where your customer sits, watching. The sideline comprises the effects of returns on your customer, and thus to the cachet of your brand."

IDC PlanScape Figure

Executive Summary

Why Is DX for Returns Management and Reverse Logistics Important?

  • Focus on the Sideline
  • Understanding the "Why" of Consumer Returns
  • Understanding the "How" of Consumer Returns
  • Returns Are an Opportunity
  • Where Sustainability Enters the Picture

What Is DX for Returns Management and Reverse Logistics?

  • What Is Returns Management?
  • What Is Reverse Logistics?
  • What Goes into a Successful Returns Management and Reverse Logistics Strategy?
  • At Walmart, Refried Apparel, and Patagonia, Sustainability Is Top of Mind

Who Are the Key Stakeholders?

How Can My Organization Take Advantage of DX for Returns Management and Reverse Logistics?

  • Here-and-Now Returns Management
    • Assign Responsibility and Be Strategic
    • Close the Loop

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