新技术带来丰富收获：亚太地区金融服务产业中早期导入人工智慧 (AI) 的20家企业案例
Many Things from the Shiny New Thing: 20 Early Adopters of Artificial Intelligence in Asia/Pacific Financial Services
|出版日期||内容资讯||英文 24 Pages
|新技术带来丰富收获：亚太地区金融服务产业中早期导入人工智慧 (AI) 的20家企业案例 Many Things from the Shiny New Thing: 20 Early Adopters of Artificial Intelligence in Asia/Pacific Financial Services|
|出版日期: 2019年10月07日||内容资讯: 英文 24 Pages||
人工智慧 (AI) 并非能够解决金融服务产业的所有问题。但透过适切的应用，将能大幅提升顾客体验／参与、优化营运效率、创造新产品／服务。预估在2022年，亚太地区超过50%的金融服务业者将投资相关的人工智慧 (AI) 技术。
本报告分析亚太地区 (日本以外) 金融服务市场的人工智慧 (AI) 导入情况和运用动向，汇整主要早期导入企业之目前应用情况、未来具潜力应用领域、以及推动未来普及时需解决的课题等情报。
In this report, IDC Financial Insights discusses how Asia/Pacific (excluding Japan) (APEJ) is embracing artificial intelligence (AI) and the many technologies that come under its ambit. Several early adopters of AI have emerged from the region, with a wide range of objectives from the ability to offer superior customer and employee experience and the augmentation of operations to the design and launch of new products and services.In our opinion, AI is not the answer to every business goal and problem. However, for those in which AI is the answer, it can significantly transform customer experience and engagement, optimize operational efficiencies, and create new products and services. Regardless of its promises and emerging evidence of significant benefits, AI adoption has been low. Most of the FSIs in the region were not born digital, and they are still stuck with traditional ways of thinking and working. They still do not consider AI as part of their core, enterprisewide strategy, and as a result, it is being implemented as part of a fragmented, siloed approach without any long-term road map to achieve scale.
However, we are nearing a tipping point and expect this situation to change considerably within the next two to three years as there are more successful use cases and real evidence of unprecedented benefits available in the market. This will further change with a better understanding of the capabilities of AI and as more institutions invest in AI readiness. Sneha Kapoor, research manager, IDC Financial Insights, says, "By 2022, IDC Financial Insights expects more than 50% of Asia/Pacific FSIs to invest in one or more AI technologies. Majority of projects will focus on three objectives: transform the customer experience, optimize operational efficiencies, and create new revenue streams. We also believe that AI will be one of the key technologies to drive institutions through digital business transformation."