市场调查报告书

IDC PlanScape:由服务零件管理的连网型产品的有效利用

IDC PlanScape: Service Parts Management to Leverage Connected Products Insights

出版商 IDC 商品编码 757098
出版日期 内容资讯 英文 12 Pages
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IDC PlanScape:由服务零件管理的连网型产品的有效利用 IDC PlanScape: Service Parts Management to Leverage Connected Products Insights
出版日期: 2018年12月13日内容资讯: 英文 12 Pages
简介

活用来自连网型产品发送的资料,增加各企业的服务部门的负责人和职员对障碍发生前作出正确的诊断。这导至服务零件管理的数位化的推动,及客户服务的品质提高。

本报告提供各种企业的服务零件管理的引进的意义与手法的相关调查,服务零件管理的概要和背景情况,估计的优点与课题,相关利益者 - 企业经营者、IT部门负责人、事业部门负责人等 - 的责任等考察,各企业为享服务零件管理优点的方法解说。

IDC PlanScape的说明图

摘要整理

为何,服务零件管理最重要?

服务零件管理是什么?

  • 特定产业的课题与机会

主要的利害关系者 (相关利益者) 是谁?

怎么做使自家公司获得服务零件管理的优点?

对技术买主建议

相关调查

目录
Product Code: US44483318

This IDC PlanScape aims to help service leaders and IT within manufacturing organizations rethink the way in which service parts management needs to evolve as more products and equipment become connected. The IoT has enabled a wealth of asset and product data that allows the service team to know the reason for a failure in advance of a technician ever being scheduled or before a customer makes a call to request support. In this environment where connected products communicate health, performance, and productivity in real time and can aid in the predictive diagnosis of an issue, manufacturers need to ensure they are able to leverage this insight to accurately reserve and equip the field team with the right service parts to solve the issue at hand on a first visit."Data from connected products will enable the transformation of service parts management as service leaders and the service team will have an accurate diagnosis of an issue prior to failure, allowing for the right service part to be in the hands of the technician who will show up to a customer site to fix the issue on that first visit. No longer will customers be riddled with or frustrated by extended downtime as connected products provide a view into the problem that not only triggers a service event but also ensures the appropriate service part is available, reserved, and shows up with the technician who can solve the issue." - Aly Pinder, program director, Service Innovation and Connected Products

IDC PlanScape Figure

Executive Summary

Why Is Service Parts Management Important?

What Is Service Parts Management?

  • Inherent Challenges and Opportunities

Who Are the Key Stakeholders?

How Can My Organization Take Advantage of Service Parts Management?

Advice for Technology Buyers

Related Research

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