市场调查报告书

公共事业产业的智慧客户支援

Utilities Smart Customer Operations Quarterly Update: October-December 2018

出版商 IDC 商品编码 640134
出版日期 内容资讯 英文 16 Pages
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公共事业产业的智慧客户支援 Utilities Smart Customer Operations Quarterly Update: October-December 2018
出版日期: 2019年01月31日内容资讯: 英文 16 Pages
简介

本报告提供全球能源/公共事业市场上,智慧客户支援系统的普及情形与今后预测相关分析,目前的相关技术、服务 - 客户分析,客户参与 (客户参与),弹性市场,智慧电表,e行动,智慧城市等 - 的渗透情形,及今后的市场趋势预测,产业有关人员建议的资讯汇整,为您概述为以下内容。

摘要整理

新的市场趋势和动态

  • 概况
    • 商业环境
    • 需求与价格
    • 电费
  • 客户分析
  • 客户参与
  • 弹性市场
  • 智慧电表市场
  • 代表性e行动契约
  • 智慧城市市场

技术供应商、服务供应商导向建议

参考资料

  • 相关调查
  • 附录

本网页内容可能与最新版本有所差异。详细情况请与我们联系。

目录
Product Code: US43346119

This IDC Energy Insights Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 4Q18. "Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, research manager, IDC Energy Insights in EMEA.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 4Q18
    • Demand and Prices
      • Oil Prices
      • Electricity Prices
    • Energy-Efficiency Activities in 4Q18

New Market Developments and Dynamics

  • Customer Care and Billing, 4Q18
    • U.S. Signs Water Bill, Authorizing Nationwide Infrastructure Projects
    • Missouri American Water Launches Online Tool to Calculate Customer Bills
    • Enel Group Uses SAP Cloud Platform to Augment Billing Process
  • Customer Engagement, 4Q18
    • U.S. Utility Integrates Services with Nest, Google Smart Home Package
    • Southern California Launches $2.5 Million Lodging Efficiency Project
    • Hawaiian Island Launches Smart Home, Efficiency, and Clean Energy Projects
    • Consumer Awareness Remains Top Priority in Utility Efficiency Measures
    • Georgia Power, Itron Expand Collaboration with for Power Credit Demand Response Program
    • China, IEA to Boost Their Energy-Efficiency Goals
  • Smart Metering, 4Q18
    • North Carolina Expands Customer Base Under Intelligent Grid Operations
    • SSVEC Partners with Landis+Gyr for Advanced Metering Technology Upgrade
    • City of Dothan in Alabama Selects Aclara for Pilot Deployment Project of Combination Electricity, Water AMI
    • DEWA Automates Metering for 80.6% of Emirate's Customers
    • Runestone Upgrades Grid Communications for Advanced Metering
    • Costa Rica Electricity Cooperatives to Modernize Grid with Itron OpenWay Riva IoT Solution
    • DEWA to Install 270,000 New Smart Meters
    • Kuwait Launches New Smart Meter Project
    • Oman's Automatic Meter Reading Initiative Goes Live
    • Uzbekistan Signs Smart Meter Deal
    • Tochigi in Japan Pilots LORAWAN-Enabled Smart Gas Meters
    • Lithuania Pilots NB-IoT Smart Gas, Electric Meters
  • Digital Transformation, 4Q18
    • City of Waco Signs Contract with Itron to Improve Water Efficiency and Reduce Water Loss
    • Anglian Water Taps into AVEVA for Smart Water Solution
  • Major eMobility Agreements, 4Q18
    • Duke Energy Unveils Park and Plug EV Initiative
    • Enel X Deals with National Park for EV Network Rollout
    • EDF Energy Enters eMobility Partnership with Nissan
    • E.ON Optimizes EV Charging with New IT Backbone
    • Tritium to Expand Into EU, U.S. in New EV Charging Partnership
    • Audi, Hyundai, Jaguar, Mercedes-Benz Sign Up as Chargefox Rolls Out 350kW EV Charger Network
    • eMotorWerks, LO3 Energy Partner to Integrate EV Charging and Energy Trading
    • Ford, Volvo Team up with Baidu in China Autonomous Vehicle Push
    • New DC Fast Charging for Electric Vehicles in Singapore
    • Statkraft Buys Controlling Stake in German EV Charging Start-Up
    • Edinburgh Blazes Green Trail with New EV Infrastructure Plan
  • Smart City, 4Q18
    • Itron Smart City Challenge Improves Citizen Wellbeing in Glasgow, London

Advice for SUPPLIERS AND SERVICES PROVIDERS

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