市场调查报告书

全球主要行业的海上BPO服务市场预测

Worldwide Offshore Key Horizontal BPO Services Forecast, 2015-2019

出版商 IDC 商品编码 225359
出版日期 内容资讯 英文 30 Pages
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全球主要行业的海上BPO服务市场预测 Worldwide Offshore Key Horizontal BPO Services Forecast, 2015-2019
出版日期: 2015年10月30日内容资讯: 英文 30 Pages

本报告已在2018年1月4日停止出版

简介

本报告提供海上企业的各主要行业的BPO服务的支出趋势等资料,为您概述为以下内容。

IDC的预测值

摘要整理

对技术供应商的指导

市场预测

  • 全球离岸型BPO服务市场预测
  • 进口各地区预测
    • 美国的离岸型BPO服务市场预测
    • 加拿大的离岸型BPO服务市场预测
    • 欧洲、中东、非洲的离岸型BPO服务市场预测
    • 亚太地区的离岸型BPO服务市场预测

市场背景

  • 促进成长要素及抑制因素
    • 促进要素
      • 财务管理的最佳化
      • 产业营运的保证
    • 抑制因素
      • 安全性
      • 特定企业相关资讯的缺乏
      • 跟传统服务的置换
  • 重要的市场发展
  • 上次预测的变更点

市场定义

调查手法

相关调查

图表一览

目录
Product Code: 259786

This IDC study presents forecasts of spending (customer expenditures) for the offshore horizontal BPO services market for 2014-2019 that includes HR, finance and accounting, procurement, and customer care by four importing regions (United States, Canada, EMEA, APAC). This study includes advice to providers of BPO services, an analysis of key market and industry trends by importing market, key market drivers and inhibitors, significant market developments, and highlights of key changes from the prior forecast. This study also updates the previous forecast published in Worldwide Offshore Key Horizontal BPO Services 2014-2018 Forecast."Offshore BPO providers continue to grow their BPO businesses; however, like all other BPO providers, they are faced with a fundamental structural change in the market as buyers increasingly demand to consume services via newer models involving platform-based (cloud) service delivery capabilities while getting access to more detailed insights into their business processes," says David Tapper, vice president, Outsourcing, Managed and Offshore Services at IDC. "The impact on these traditional BPO providers will require that they balance the need to support both traditional and cloud-based service delivery models, invest heavily in automation, provide business analytics, and seek new markets driven by new capabilities such as IoT and home automation services."

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

  • Worldwide Offshore-Based Horizontal BPO Services Spending Forecast
  • Forecasts by Importing Regions
    • U.S. Offshore-Based Horizontal BPO Services Spending Forecast
      • Shift to New Consumption and Delivery Models
    • Canada Offshore-Based Horizontal BPO Services Spending Forecast
    • EMEA Offshore-Based Horizontal BPO Services Spending Forecast
    • APAC Offshore-Based Horizontal BPO Services Spending Forecast

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Optimizing Financial Management
      • Ensuring Business Operations
    • Inhibitors
      • Security
      • Lack of Specific Firm Knowledge
      • Substitution
  • Significant Market Developments
  • Changes from Prior Forecast

Market Definition

  • What Is Not Covered
    • Local Players
    • Captive and Channel Customer Expenditures
    • Offshore R&D/Engineering Services or IT Service Activities
  • Offshore Versus Nearshore
  • Offshore Versus Outsourcing
    • Offshore Player Versus Local Player Market
    • Total Offshore Market
  • A Note on Cloud
  • A Note on the Term "Managed Services"

Methodology

Related Research

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