市场调查报告书

服务台自动化的全球市场

Helpdesk Automation

出版商 Global Industry Analysts, Inc. 商品编码 957045
出版日期 内容资讯 英文 245 Pages
商品交期: 最快1-2个工作天内
价格
服务台自动化的全球市场 Helpdesk Automation
出版日期: 2020年09月01日内容资讯: 英文 245 Pages
简介

全球服务台自动化的市场规模在2020年~2027年的分析期间中预计将以30.4%的年复合成长率增长,从2020年的34亿美元到2027年达到218亿美元。市场区隔之一的网站服务台部门在分析期间结束前预测将以33.2%的年率增长,达到108亿美元的规模。

本报告提供全球服务台自动化市场的相关调查,提供市场占有率,趋势和预测,成长要素,各地区的市场分析,竞争情形,主要企业的简介等资讯。

调查对象企业范例

  • Atlassian
  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Freshdesk
  • HappyFox Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Kayako Limited
  • NTR Global
  • Resolve Systems
  • ServiceNow, Inc.
  • Sunrise Software Ltd.
  • Sunview Software, Inc
  • Vision Helpdesk
  • Vorex Inc.
  • Zendesk, Inc.

目录

I. 简介,调查手法,调查范围

II. 摘要整理

  • 市场概要
    • Covid-19的影响和即将到来的全球景气衰退
    • 竞争的市场占有率
    • 竞争的市场占有率方案
  • 主要企业
  • 趋势与成长要素
  • 全球市场预测

III. 市场分析

  • 各地区市场分析
  • 美国
  • 加拿大
  • 日本
  • 中国
  • 欧洲
  • 法国
  • 德国
  • 义大利
  • 英国
  • 其他欧洲
  • 亚太地区
  • 其他地区

IV. 竞争

  • 企业简介:35公司
目录
Product Code: MCP12338

Global Helpdesk Automation Market to Reach US$21.8 Billion by the Year 2027

Amid the COVID-19 crisis, the global market for Helpdesk Automation estimated at US$3.4 Billion in the year 2020, is projected to reach a revised size of US$21.8 Billion by 2027, growing at a CAGR of 30.4% over the analysis period 2020-2027.Web Help Desk, one of the segments analyzed in the report, is projected to grow at a 33.2% CAGR to reach US$10.8 Billion by the end of the analysis period.After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the On Premise Help Desk segment is readjusted to a revised 29.6% CAGR for the next 7-year period. This segment currently accounts for a 23.7% share of the global Helpdesk Automation market.

The U.S. Accounts for Over 30.1% of Global Market Size in 2020, While China is Forecast to Grow at a 29.3% CAGR for the Period of 2020-2027

The Helpdesk Automation market in the U.S. is estimated at US$1 Billion in the year 2020. The country currently accounts for a 30.08% share in the global market. China, the world second largest economy, is forecast to reach an estimated market size of US$3.7 Billion in the year 2027 trailing a CAGR of 29.3% through 2027. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 27.7% and 25.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 21% CAGR while Rest of European market (as defined in the study) will reach US$3.7 Billion by the year 2027.

Enterprise Help Desk Segment Corners a 19.5% Share in 2020

In the global Enterprise Help Desk segment, USA, Canada, Japan, China and Europe will drive the 26.6% CAGR estimated for this segment. These regional markets accounting for a combined market size of US$531.5 Million in the year 2020 will reach a projected size of US$2.8 Billion by the close of the analysis period. China will remain among the fastest growing in this cluster of regional markets. Led by countries such as Australia, India, and South Korea, the market in Asia-Pacific is forecast to reach US$2.6 Billion by the year 2027.We bring years of research experience to this 9th edition of our report. The 245-page report presents concise insights into how the pandemic has impacted production and the buy side for 2020 and 2021. A short-term phased recovery by key geography is also addressed.

Competitors identified in this market include, among others,

  • Atlassian
  • Axios Systems PLC
  • BMC Software, Inc.
  • CA Technologies, Inc.
  • Cherwell Software, LLC
  • Freshdesk
  • HappyFox Inc.
  • HEAT Software USA, Inc.
  • Hewlett Packard Enterprise Development LP (HPE)
  • Kayako Limited
  • NTR Global
  • Resolve Systems
  • ServiceNow, Inc.
  • Sunrise Software Ltd.
  • Sunview Software, Inc
  • Vision Helpdesk
  • Vorex Inc.
  • Zendesk, Inc.

TABLE OF CONTENTS

I. INTRODUCTION, METHODOLOGY & REPORT SCOPE

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Impact of Covid-19 and a Looming Global Recession
    • Global Competitor Market Shares
    • Helpdesk Automation Competitor Market Share Scenario Worldwide (in %): 2018E
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Current & Future Analysis for Helpdesk Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 2: World Historic Review for Helpdesk Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 3: World 15-Year Perspective for Helpdesk Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2012, 2018 & 2027
    • TABLE 4: World Current & Future Analysis for Web Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 5: World Historic Review for Web Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 6: World 15-Year Perspective for Web Help Desk by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 7: World Current & Future Analysis for On Premise Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 8: World Historic Review for On Premise Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 9: World 15-Year Perspective for On Premise Help Desk by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 10: World Current & Future Analysis for Enterprise Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 11: World Historic Review for Enterprise Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 12: World 15-Year Perspective for Enterprise Help Desk by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 13: World Current & Future Analysis for Open Source Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 14: World Historic Review for Open Source Help Desk by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 15: World 15-Year Perspective for Open Source Help Desk by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 16: World Current & Future Analysis for Ticket Sortation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 17: World Historic Review for Ticket Sortation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 18: World 15-Year Perspective for Ticket Sortation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 19: World Current & Future Analysis for Ticket Scheduling by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 20: World Historic Review for Ticket Scheduling by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 21: World 15-Year Perspective for Ticket Scheduling by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 22: World Current & Future Analysis for Alert Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 23: World Historic Review for Alert Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 24: World 15-Year Perspective for Alert Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 25: World Current & Future Analysis for Other Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 26: World Historic Review for Other Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 27: World 15-Year Perspective for Other Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 28: World Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 29: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 30: World 15-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 31: World Current & Future Analysis for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 32: World Historic Review for Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 33: World 15-Year Perspective for Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 34: World Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 35: World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 36: World 15-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 37: World Current & Future Analysis for Automotive by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 38: World Historic Review for Automotive by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 39: World 15-Year Perspective for Automotive by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 40: World Current & Future Analysis for Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 41: World Historic Review for Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 42: World 15-Year Perspective for Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 43: World Current & Future Analysis for Education by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 44: World Historic Review for Education by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 45: World 15-Year Perspective for Education by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027
    • TABLE 46: World Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 47: World Historic Review for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 48: World 15-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2012, 2018 & 2027

III. MARKET ANALYSIS

  • GEOGRAPHIC MARKET ANALYSIS
  • UNITED STATES
    • Market Facts & Figures
    • US Helpdesk Automation Market Share (in %) by Company: 2018 &
    • Market Analytics
    • TABLE 49: USA Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 50: USA Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 51: USA 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 52: USA Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 53: USA Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 54: USA 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 55: USA Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 56: USA Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 57: USA 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • CANADA
    • TABLE 58: Canada Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 59: Canada Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 60: Canada 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 61: Canada Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 62: Canada Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 63: Canada 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 64: Canada Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 65: Canada Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 66: Canada 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • JAPAN
    • TABLE 67: Japan Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 68: Japan Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 69: Japan 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 70: Japan Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 71: Japan Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 72: Japan 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 73: Japan Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 74: Japan Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 75: Japan 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • CHINA
    • TABLE 76: China Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 77: China Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 78: China 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 79: China Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 80: China Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 81: China 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 82: China Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 83: China Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 84: China 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • EUROPE
    • Market Facts & Figures
    • European Helpdesk Automation Market: Competitor Market Share Scenario (in %) for 2018 &
    • Market Analytics
    • TABLE 85: Europe Current & Future Analysis for Helpdesk Automation by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2018 through
    • TABLE 86: Europe Historic Review for Helpdesk Automation by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 87: Europe 15-Year Perspective for Helpdesk Automation by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2012, 2018 & 2027
    • TABLE 88: Europe Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 89: Europe Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 90: Europe 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 91: Europe Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 92: Europe Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 93: Europe 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 94: Europe Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 95: Europe Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 96: Europe 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • FRANCE
    • TABLE 97: France Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 98: France Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 99: France 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 100: France Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 101: France Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 102: France 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 103: France Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 104: France Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 105: France 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • GERMANY
    • TABLE 106: Germany Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 107: Germany Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 108: Germany 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 109: Germany Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 110: Germany Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 111: Germany 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 112: Germany Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 113: Germany Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 114: Germany 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • ITALY
    • TABLE 115: Italy Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 116: Italy Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 117: Italy 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 118: Italy Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 119: Italy Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 120: Italy 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 121: Italy Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 122: Italy Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 123: Italy 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • UNITED KINGDOM
    • TABLE 124: UK Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 125: UK Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 126: UK 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 127: UK Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 128: UK Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 129: UK 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 130: UK Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 131: UK Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 132: UK 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • REST OF EUROPE
    • TABLE 133: Rest of Europe Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 134: Rest of Europe Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 135: Rest of Europe 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 136: Rest of Europe Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 137: Rest of Europe Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 138: Rest of Europe 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 139: Rest of Europe Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 140: Rest of Europe Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 141: Rest of Europe 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • ASIA-PACIFIC
    • TABLE 142: Asia-Pacific Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 143: Asia-Pacific Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 144: Asia-Pacific 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 145: Asia-Pacific Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 146: Asia-Pacific Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 147: Asia-Pacific 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 148: Asia-Pacific Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 149: Asia-Pacific Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 150: Asia-Pacific 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027
  • REST OF WORLD
    • TABLE 151: Rest of World Current & Future Analysis for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 152: Rest of World Historic Review for Helpdesk Automation by Software - Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 153: Rest of World 15-Year Perspective for Helpdesk Automation by Software - Percentage Breakdown of Value Sales for Web Help Desk, On Premise Help Desk, Enterprise Help Desk and Open Source Help Desk for the Years 2012, 2018 & 2027
    • TABLE 154: Rest of World Current & Future Analysis for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 155: Rest of World Historic Review for Helpdesk Automation by Solution - Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 156: Rest of World 15-Year Perspective for Helpdesk Automation by Solution - Percentage Breakdown of Value Sales for Ticket Sortation, Ticket Scheduling, Alert Management and Other Solutions for the Years 2012, 2018 & 2027
    • TABLE 157: Rest of World Current & Future Analysis for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government - Independent Analysis of Annual Sales in US$ Billion for the Years 2018 through
    • TABLE 158: Rest of World Historic Review for Helpdesk Automation by End-Use - BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government Markets - Independent Analysis of Annual Sales in US$ Billion for Years 2012 through
    • TABLE 159: Rest of World 15-Year Perspective for Helpdesk Automation by End-Use - Percentage Breakdown of Value Sales for BFSI, Retail, Healthcare, Automotive, Telecom, Education and Government for the Years 2012, 2018 & 2027

IV. COMPETITION

  • Total Companies Profiled: 35