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市场调查报告书

人工智能驱动的语音机器人提高了欧洲客户旅程的质量(2020)

AI-powered Voicebots Turbocharging European Customer Journeys, 2020

出版商 Frost & Sullivan 商品编码 984777
出版日期 内容资讯 英文 53 Pages
商品交期: 最快1-2个工作天内
价格
人工智能驱动的语音机器人提高了欧洲客户旅程的质量(2020) AI-powered Voicebots Turbocharging European Customer Journeys, 2020
出版日期: 2020年12月18日内容资讯: 英文 53 Pages
简介

语音机器人市场在欧洲仍处于起步阶段,但它是信息通信技术(ICT)领域增长最快的市场之一。

Voicebots在补充客户服务的领域(例如服务台支持,人力资源和库存管理)为公司提供了高价值。 Frost&Sullivan预测,语音机器人的应用将在未来几年在欧洲市场快速增长,这将使语音机器人成为人们日常生活的一部分。

本报告对欧洲配备AI的语音机器人市场进行了调查,并根据语音机器人的特性,环境,生态系统,优缺点和挑战以及主要提供商的概况分析了增长机会进行介绍。

目录

战略势在必行

  • 为什么增长变得越来越困难?
  • 战略要务8
  • 前三大战略要务对欧洲语音机器人行业的影响
  • 增长机会助推增长管道引擎

增长机会分析:语音机器人

  • 定义
  • 联络中心的演变
  • 什么是语音机器人?
  • 语音机器人的工作方式
  • 基本的语音机器人架构
  • 语音机器人和对话代理的发展
  • 争取用户的接受
  • 语音漫游器功能
  • 语音漫游器环境
  • Voicebot生态系统
  • 欧洲Voicebot和语音技术市场的挑战
  • 生长促进剂/抑制物
  • 使用语音漫游器,整个组织的价值
  • 语音机器人的优势
  • 语音机器人的缺点
  • 选择语音机器人供应商时的注意事项
  • 供应商和开发商的挑战
  • 主要趋势

语音漫游器提供商配置文件

  • 语音机器人提供商的个人资料
  • 供应商资料,Calldesk
  • 供应商资料,您是否梦想成真(Dydu)
  • 供应商资料,Telecats
  • 供应商资料,Vozitel

增长机会

  • 增长机会1-与领先公司,CX解决方案提供商和集成商建立伙伴关系
  • 增长机会2-与多个ASR和NLP引擎集成
  • 增长机会3-专注于安全性和数据合规性
  • 增长机会4-为客户提供会话式AI的精心指导
  • 增长机会5-扩展情报服务
  • 图表列表
  • 免责声明
目录
Product Code: MFAD-76

Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space.

Latest advances in artificial intelligence (AI) have fueled some important progress for bots and speech technologies (particularly around natural language understanding) which, in turn, have shaped a growing, robust ecosystem for voicebot development. The voicebot offering is basically divided between large global providers, European vendors that use their own platform to develop enterprise-level bots, entry-level voicebot vendors, and individual developers/designers that rely on voicebot frameworks and publicly available application programming interfaces (APIs) to build custom voicebots.

End-user preference for voice over text channels and human-like interaction to handle cases and solve problems are some of the many reasons why the market for voicebot solution sees high demand. In addition, voicebots deliver high value to companies in complementary areas to customer services such as helpdesk support, human resources, and inventory management. Frost & Sullivan expects a sharp growth in voicebot applications over the next few years in the European market to the point where voicebots will become part of people's routine life.

Table of Contents

Strategic Imperatives

  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • The Impact of the Top Three Strategic Imperatives on the European Voicebot Industry
  • Growth Opportunities Fuel the Growth Pipeline Engine™

Growth Opportunity Analysis, Voicebots

  • Definitions
  • Definitions (continued)
  • Evolution of the Contact Center
  • What are Voicebots?
  • How Voicebots Work
  • Basic Voicebot Architecture
  • Voicebots and the Evolution of Conversational Agents
  • Towards User Acceptance
  • Voicebot Features
  • Voicebot Features (continued)
  • Voicebot Environment
  • Voicebot Ecosystem
  • European Voicebot and Voice-tech Market Challenges
  • Growth Drivers and Restraints
  • Uses for Voicebots, Value throughout the Organization
  • Benefits of Voicebots
  • Limitations of Voicebots
  • Points to Consider When Choosing a Voicebot Vendor
  • Vendor and Developer Challenges
  • Major Trends

Voicebot Provider Profiles

  • Voicebot Provider Profiles
  • Vendor Profile, Calldesk
  • Vendor Profile, Calldesk (continued)
  • Vendor Profile, Do You Dream Up (Dydu)
  • Vendor Profile, Do You Dream Up: Dydu (continued)
  • Vendor Profile, Telecats
  • Vendor Profile, Telecats (continued)
  • Vendor Profile, Vozitel
  • Vendor Profile, Vozitel (continued)

Growth Opportunity Universe, 2020

  • Growth Opportunity 1-Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020
  • Growth Opportunity 1-Partnerships with Leading Players, CX Solution Providers, and Integrators, 2020 (continued)
  • Growth Opportunity 2-Integration with Multiple ASR and NLP Engines, 2020
  • Growth Opportunity 2-Integration with Multiple ASR and NLP Engines, 2020 (continued)
  • Growth Opportunity 3-Emphasis on Security and Data Compliance, 2020
  • Growth Opportunity 3-Emphasis on Security and Data Compliance, 2020 (continued)
  • Growth Opportunity 4-Provide Customers with Curated Guidance to Conversational AI, 2020
  • Growth Opportunity 4-Provide Customers with Curated Guidance to Conversational AI, 2020 (continued)
  • Growth Opportunity 5-Augmented Intelligence Services, 2020
  • Growth Opportunity 5-Augmented Intelligence Services, 2020 (continued)
  • List of Exhibits
  • Legal Disclaimer