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市场调查报告书

金融服务中机器人的重要性:2018年

The Role of Bots in Financial Services, 2018

出版商 Frost & Sullivan 商品编码 760903
出版日期 内容资讯 英文 80 Pages
商品交期: 最快1-2个工作天内
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金融服务中机器人的重要性:2018年 The Role of Bots in Financial Services, 2018
出版日期: 2018年12月12日内容资讯: 英文 80 Pages
简介

机器人可能带给金融服务行业戏剧性的变化。可是已实施的机器人由于很多是基本型,先进机器人的普及还需要数年。

本报告提供金融服务的机器人的重要性调查,市场背景,机器人概要,机器人的重要技术,金融服务的机器人的各种用途,各地区的趋势,引进推动因素与阻碍,主要企业的简介,成长机会分析等资料。

第1章 摘要整理

  • 主要调查结果

第2章 关于机器人

  • 定义、用途
  • 调查的焦点
  • 实行及影响
  • 各种结果
  • 生态系统

第3章 给予机器人力量的技术

  • 概要
  • 机器学习
  • AI
  • 区块链

第4章 金融服务的机器人

  • 各种功能的广泛用途
  • 金融犯罪的措施
  • 客户经验的强化
  • 流程效率的改善
  • 运用效率的改善
  • 服务功能的强化

第5章 市场趋势

  • 亚太地区
  • 北美
  • 欧洲
  • 其他地区
  • 投资
  • 合作、联盟
  • 复数的风险

第6章 推动因素与阻碍

第7章 企业简介

  • Avaamo
  • Kore.ai
  • LivePerson
  • Nuance
  • Senseforth

第8章 成长机会、推荐行动

  • 成长机会:产业专用机器人
  • 成长机会:强力的生态系统
  • 成长机会:会话型AI
  • 对机器人提供商来说的策略性必要条件

第9章 总论

  • 三大预测

第10章 附录

第11章 关于FROST & SULLIVAN

目录
Product Code: ME2F-33

Fundamental Shift Evident in the Transition from Transactional to Conversational Customer Interaction

One of the most critical challenges that the financial services industry continues to struggle with is the introduction of technology-enabled solutions into their businesses. Evolving customer demands and technologies require companies to adapt rapidly and offer customers what they want, when they want, and where they want. This mean that customers be provided access to financial services 24X7, irrespective of channels. To create a seamless experience, bots capable of processing real-time interaction and natural language usage are being initiated.

Bots can bring about a phenomenal change in the financial services industry. However, most bot implementations are fairly basic, and it will be a couple of years before sophisticated bots become popular. Companies are experimenting with advanced robot-advisory services but on a much smaller scale. Ambiguity about bot capabilities is restricting growth for now, as companies need to be aware of the impact on customer engagement. Bots bring speed, accuracy and proactive dialogue to the table, and companies are definitely looking to experiment. Reliance on other companies to use their messengers or AI capabilities can be challenging, in the light of growing hacks/cyber attacks.

Bots are being deployed by financial institutions globally, though the maturity of the solutions varies, and local market conditions play a significant role. As both large and small companies invest in bots, the pace of innovation is high, and even financial institutions are actively involved with accelerators and sandboxes to help startups. The fragmented state of the industry creates challenges for users, and solution providers are increasingly trying to work with each other to offer a consolidated solution to users.

Key Features:

The objective of this study is to understand the scope of applications of bots in the financial services industry globally, the various outcomes, and their impact on the industry. Bots have revolutionized the way companies can engage with their customers. The range of functions where bots can be deployed is encouraging many companies to experiment and explore the various options. This study delves deeper into the ecosystem, and discusses technologies that empower bots, global market trends and growth opportunities.

This report will provide:

  • An introduction to Bots
  • Technology trends, and their impact on the industry
  • Role of bots in the financial services industry
  • Drivers and restraints
  • Growth opportunities

The report also includes company profiles of some market participants, examples of bots, and recent development, such as investments and collaborations in the industry.

Key Issues Addressed:

  • What are the challenges to traditional banking system that are met by bots?
  • What technologies are impacting the bot industry?
  • What are the different areas where bots can impact the financial services industry?
  • What are the drivers and restraints?
  • What are the key growth opportunities?

Table of Contents

1. EXECUTIVE SUMMARY

  • Key Findings

2. UNDERSTANDING BOTS

  • Definition and Applications
  • Research Focus
  • Implementation and Impact
  • Different Outcomes
  • Ecosystem
  • Ecosystem (Continued)
  • Ecosystem (Continued)

3. TECHNOLOGIES POWERING BOTS

  • Overview
  • Machine Learning
  • Artificial Intelligence
  • Blockchain

4. BOTS IN FINANCIAL SERVICES

  • Wide Range of Applications Across Functions
  • Tackling Financial Crimes
  • Tackling Financial Crimes (Continued)
  • Enhancing Customer Experience
  • Enhancing Customer Experience (Continued)
  • Improving Process Efficiency
  • Improving Process Efficiency (Continued)
  • Improving Operational Efficiency
  • Enhancing Operational Efficiency (Continued)
  • Enhancing Service Capabilities
  • Enhancing Service Capabilities (Continued)

5. MARKET TRENDS

  • Regional Overview
  • Asia-Pacific
  • Asia-Pacific (Continued)
  • North America
  • North America (Continued)
  • Europe
  • Europe (Continued)
  • Rest of the World (RoW)
  • Rest of the World (Continued)
  • Investments Indicate Global Interest and Rapid Growth
  • Investments Indicate Global Interest and Rapid Growth (Continued)
  • Investments Indicate Global Interest and Rapid Growth (Continued)
  • Collaborations and Partnerships
  • Collaborations and Partnerships (Continued)
  • Collaborations and Partnerships (Continued)
  • Multiple Risks Impact Pace of Growth

6. DRIVERS AND RESTRAINTS

  • Market Drivers
  • Drivers Explained
  • Market Restraints
  • Restraints Explained

7. COMPANY PROFILES

  • Avaamo
  • Kore.ai
  • LivePerson
  • Nuance
  • Senseforth

8. GROWTH OPPORTUNITIES AND COMPANIES TO ACTION

  • Growth Opportunity 1-Predesigned Vertical-Specific Bots
  • Growth Opportunity 2-Strong Ecosystem
  • Growth Opportunity 3-Conversational AI
  • Strategic Imperatives for Bot Providers

9. THE LAST WORD

  • 3 Big Predictions
  • Legal Disclaimer

10. APPENDIX

  • List of Exhibits
  • List of Exhibits (continued)
  • List of Exhibits (continued)

11. THE FROST & SULLIVAN STORY

  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360° Research Perspective
  • Implementation Excellence
  • Our Blue Ocean Strategy
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