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Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets

出版商 Frost & Sullivan 商品编码 261000
出版日期 内容信息 英文 91 Pages
商品交期: 最快1-2个工作天内
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哥伦比亚及秘鲁的客服中心外包服务市场分析 Analysis of the Colombian and Peruvian Contact Center Outsourcing Services Markets
出版日期: 2013年01月29日 内容信息: 英文 91 Pages




  • 市场持续增长吗?其持续期间和成长率?
  • 两国的产业状况?新的成长确实构成吗?
  • 哥伦比亚·秘鲁的成长的主要促进因素·阻碍要素?
  • 市场结构随著时间如何变化?关注的竞争者?
  • 目前产品/服务满足客户的需求吗?还是需要新的开发?目前产品/服务进行共享化吗?有新的产品/服务吗?
  • 海上服务短期·中期如何发展?

第1章 摘要整理

第2章 市场概要

第3章 客服中心外包服务市场

  • 外部课题:促进因素·阻碍要素
  • 预测与趋势
  • 市场占有率·竞争分析

第4章 外包服务

第5章 总论

第6章 附录

Product Code: NBC5-01-00-00-00


The CRM development of Colombia and Peru

The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the industry in both countries, plus new global contributors that landed in the Andean region in the pursuit of a regional hub. The market is expected to change its overall dependency on offshore Spanish contract incomes, as the European economic crisis will move the focus to near-shore and United States markets.

Key Questions This Study Will Answer

  • Is the market growing, and how long will it continue to grow and at what rate?
  • Which is the status of the industry within these countries? Are those structured correctly to reach further growth?
  • What are the key drivers and restraints for growth within Colombia and Peru?
  • How will the structure of the market change over time? Which are the key competitors to watch?
  • Are the products/services offered today meeting customer needs or is there additional development needed? Will the current products/services get commoditized? Will new products/services arise?
  • How will offshore services evolve in the short and medium term?

Table of Contents

  • 1. Executive Summary
  • 2. Market Overview
  • 3. Contact Center Outsourcing Services Market
    • External Challenges: Drivers and Restraints
    • Forecasts and Trends
    • Market Share and Competitive Analysis
  • 4. Outsourcing Services
  • 5. The Last Word
  • 6. Appendix
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