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市场调查报告书

UCaaS (统一云端通信)的全球市场 - 至2021年的预测:语音通信,集成通讯,会议

Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021

出版商 MarketsandMarkets 商品编码 263672
出版日期 内容信息 英文 146 Pages
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UCaaS (统一云端通信)的全球市场 - 至2021年的预测:语音通信,集成通讯,会议 Unified Communication as a Service (UCaaS) Market by Component (Telephony, Unified Messaging, Conferencing), Organization Size (Small, Medium, and Large), Industry (BFSI, Telecom & IT, Consumer Goods & Retail), and Region - Global Forecast to 2021
出版日期: 2016年08月17日 内容信息: 英文 146 Pages
简介

全球UCaaS (Unified Communication as a Service)的市场规模,预计2016年达173亿5000万美元,2021年达286亿9000万美元和,以10.6%的年复合成长率 (CAGR) 扩大。全球各地的通讯基础设施需求扩大,及通讯功能掌握法从「自家公司保有的东西」转换成「从外部导入的服务」,非资本成本 (OPEX) 使用而当作运用费用 (OPEX) 处理的潮流等,成为UCaaS市场很大的推动因素。还有UCaaS可从跨国无间断的服务发展,尤其使大企业需求成长。

本报告提供全球UCaaS (统一云端通信) 市场相关调查,市场整体结构市场收益额预测,各零组件 (结构要素) 、各企业规模、各行业及各地区详细趋势,市场竞争的状态,今后的技术开发、市场发展的方向性,主要企业简介等分析。

第1章 简介

第2章 分析方法

第3章 摘要整理

第4章 重要考察

第5章 UCaaS的全球市场:概要

  • 简介
  • 市场历史沿革
  • 市场明细
  • 市场动态
    • 推动因素
      • 比其他的通讯工具相对地低的持有成本
      • 终端用户的「利用回数制收费」模式
      • 中小企业的UCaaS需求增加
      • 由于集成的强化而改善实用性
      • 行动与BYOD (使用私人设备)的普及趋势
      • 持续性服务支持
    • 阻碍因素
      • 在安全方面的问题:UCaaS市场障碍
      • 在部分地区的云端UC的认知度
    • 市场机会
      • 使用了新技术,移动中的通讯手法
      • 未开发的/未充分开发的市场
      • 大企业的兴趣增加
    • 课题
      • 替换传统通讯手段为UC的困难
      • 贫乏的IT基础设施:对UC来说的大课题

第6章 UCaaS的全球市场:产业趋势

  • 简介
  • UCaaS市场价值链
  • 生态系统
  • 大供应商的生态系统

第7章 UCaaS的全球市场:各零件分析

  • 简介
  • 语音通信
  • 集成通讯 (UM)
  • 会议
  • 合作用平台/应用

第8章 UCaaS的全球市场:各企业规模分析

  • 简介
  • 小企业
  • 中企业
  • 企业 (一般企业)
  • 大企业

第9章 UCaaS的全球市场:各产业分析

  • 简介
  • 银行、金融服务、保险 (BFSI)
  • 通讯、IT
  • 日用品、零售业
  • 医疗
  • 公共机关、公共事业
  • 物流、运输
  • 旅游、饭店
  • 其他产业

第10章 UCaaS的全球市场:各地区的分析

  • 简介
  • 北美
  • 欧洲
  • 亚太地区
  • 中东、非洲
  • 南美

第11章 竞争环境

  • 概要
  • 竞争情形与趋势
    • 新产品的销售
    • 产业联盟、协定、产业合作
    • 企业合并、收购 (M&A)

第12章 企业简介

  • 简介
  • CISCO SYSTEMS, INC.
  • COMPUTER SCIENCES CORPORATION
  • BT GROUP
  • 8X8, INC.
  • WEST CORPORATION
  • MICROSOFT CORPORATION
  • VOSS SOLUTIONS
  • VERIZON COMMUNICATIONS, INC.
  • STAR2STAR COMMUNICATIONS
  • POLYCOM, INC.

第13章 附录

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目录
Product Code: TC 2477

"Growing trends of mobility and Bring Your Own Device (BYOD), shifting expense from CAPEX to OPEX and service deployment across the globe and growing importance of asset tracking are some of the drivers of the Unified Communication as a Service (UCaaS) market"

The UCaaS market size is estimated to grow from USD 17.35 billion in 2016 to USD 28.69 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.6% due to the increasing need for communication infrastructure across the world. The UCaaS market is growing rapidly because of the increase in adoption of unified communication services, due to shifting of expenses from CAPEX to OPEX.

Enterprises are expected to gain prominent traction during the forecast period

The enterprises segment is expected to grow at the highest CAGR during the forecast period. UCaaS is ideal for large asset intensive companies that have large amounts of equipment, which require seamless communication across the globe. Enterprises are more receptive towards the deployment of unified communication services as they need to supervise the lifecycle activities of workforce in order to make the most of the return on investments.

North America is witnessing a high growth potential during the forecast period

North America is expected to account for the largest market share in 2016. With the increasing use of unified services in consumer goods & retail and logistic & transportation verticals in the U.S. and Canada, the UCaaS market in this region is set to grow at a rapid pace in the region. Driving force behind the growth of the UCaaS market is the digitization of businesses and adoption of cloud services by small, medium, and large enterprises.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key industry personnel. The break-up profile of primary discussion participants is given below.

  • By Company Type: Tier-1 (35%), Tier-2 (40%), and Tier-3 (25%) companies
  • By Designation: C-level (40%), Directors (30%), and Others (30%)
  • By Region: North America (40%), APAC (25%), Europe (20%), and Rest of the World (15%)

The various key unified communication service providers profiled in the report are as follows:

  • 1. Cisco Systems
  • 2. Computer Science Corporation
  • 3. BT Group
  • 4. 8x8, Inc.
  • 5. West Corporation
  • 6. Microsoft Corporation
  • 7. Voss Solutions
  • 8. Verizon Communication
  • 9. Star2star Communications
  • 10. Polycom, Inc.

The report will help the market leaders/new entrants in UCaaS market in the following ways:

  • 1. This report segments the UCaaS market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across different services and regions.
  • 2. The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
  • 3. This report will help the stakeholders to better understand the competitors and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, and mergers & acquisitions.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKETS COVERED
    • 1.3.2. YEARS CONSIDERED
  • 1.4. CURRENCY
  • 1.5. LIMIATIONS
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. MARKET BREAKDOWN AND DATA TRIANGULATION
  • 2.4. MARKET SHARE ESTIMATION
    • 2.4.1. KEY DATA TAKEN FROM SECONDARY SOURCES
    • 2.4.2. KEY DATA TAKEN FROM PRIMARY SOURCES
    • 2.4.3. KEY INDUSTRY INSIGHTS
  • 2.5. ASSUMPTIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN UNIFIED COMMUNICATION AS A SERVICE MARKET
  • 4.2. UNIFIED COMMUNICATION AS A SERVICE MARKET -BY COMPONENTS
  • 4.3. GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET
  • 4.4. UNIFIED COMMUNICATION AS A SERVICE MARKET, BY INDUSTRY
  • 4.5. UNIFIED COMMUNICATION AS A SERVICE MARKET, BY REGION
  • 4.6. LIFE CYCLE ANALYSIS, BY REGION, 2016

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. EVOLUTION
  • 5.3. MARKET SEGMENTATION
  • 5.4. MARKET DYNAMICS
    • 5.4.1. DRIVERS
      • 5.4.1.1. Low cost of ownership as compared to other communications tools
      • 5.4.1.2. Pay-per-use model of charging the end-users
      • 5.4.1.3. Increasing SMBs demand for UCaaS
      • 5.4.1.4. Integration improvement increase usability
      • 5.4.1.5. Growing Trends towards mobility and BYOD
      • 5.4.1.6. Continuous service support
    • 5.4.2. RESTRAINTS
      • 5.4.2.1. Security issues are an obstacle for the UCaaS market
      • 5.4.2.2. Awareness of cloud UC in some geographical regions
    • 5.4.3. OPPORTUNITIES
      • 5.4.3.1. Communication on the move with new techniques
      • 5.4.3.2. Untapped or less explored markets
      • 5.4.3.3. Rising interest of big players
    • 5.4.4. CHALLENGES
      • 5.4.4.1. Difficult to replace traditional way of communication with unified communication
      • 5.4.4.2. Poor IT infrastructure is big challenge for UC

6. INDUSTRY TRENDS

  • 6.1. INTRODUCTION
  • 6.2. UNIFIED COMMUNICATION AS A SERVICE MARKET VALUE CHAIN
  • 6.3. ECOSYSTEM
  • 6.4. TOP VENDORS ECOSYSTEM

7. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY COMPONENT

  • 7.1. INTRODUCTION
  • 7.2. TELEPHONY
  • 7.3. UNIFIED MESSAGING
  • 7.4. CONFERENCING
  • 7.5. COLLABORATION PLATFORMS AND APPLICATION

8. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY ORGANIZATION SIZE

  • 8.1. INTRODUCTION
  • 8.2. SMALL BUSINESSES
  • 8.3. MEDIUM BUSINESSES
  • 8.4. ENTERPRISES
  • 8.5. LARGE ENTERPRISES

9. UNIFIED COMMUNICATION AS A SERVICE MARKET ANALYSIS, BY INDUSTRY

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICE AND INSURANCE
  • 9.3. TELECOM AND IT
  • 9.4. CONSUMER GOODS AND RETAIL
  • 9.5. HEALTHCARE
  • 9.6. PUBLIC SECTOR AND UTILITIES
  • 9.7. LOGISTICS AND TRANSPORTATION
  • 9.8. TRAVEL AND HOSPITALITY
  • 9.9. OTHER INDUSTRIES

10. GEOGRAPHIC ANALYSIS

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
  • 10.3. EUROPE
  • 10.4. ASIA-PACIFIC
  • 10.5. MIDDLE EAST AND AFRICA
  • 10.6. LATIN AMERICA

11. COMPETITIVE LANDSCAPE

  • 11.1. OVERVIEW
  • 11.2. COMPETITIVE SITUATION AND TRENDS
    • 11.2.1. NEW PRODUCT LAUNCHES
    • 11.2.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 11.2.3. MERGERS AND ACQUISITIONS

12. COMPANY PROFILES (Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 12.1. INTRODUCTION
  • 12.2. CISCO SYSTEMS, INC.
  • 12.3. COMPUTER SCIENCES CORPORATION
  • 12.4. BT GROUP
  • 12.5. 8X8, INC.
  • 12.6. WEST CORPORATION
  • 12.7. MICROSOFT CORPORATION
  • 12.8. VOSS SOLUTIONS
  • 12.9. VERIZON COMMUNICATIONS, INC.
  • 12.10. STAR2STAR COMMUNICATIONS
  • 12.11. POLYCOM, INC.

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. INSIGHTS OF INDUSTRY EXPERTS
  • 13.2. DISCUSSION GUIDE
  • 13.3. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.4. INTRODUCING RT: REAL TIME MARKET INTELLIGENCE
  • 13.5. AVAILABLE CUSTOMIZATIONS
  • 13.6. RELATED REPORTS

LIST OF TABLES

  • TABLE 1: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE AND GROWTH RATE, 2014-2021 (USD MILLION, Y-O-Y %)
  • TABLE 2: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 3: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 4: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 5: TELEPHONY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 6: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 7: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 8: UNIFIED MESSAGING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 9: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 10: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 11: CONFERENCING: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 12: COLLABORATION PLATFORMS AND APPLICATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 13: COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 14: COLLABORATION PLATFORMS AND APPLICATIONS: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 15: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 16: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 17: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE , BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 18: SMALL BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 19: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 20: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 21: MEDIUM BUSINESSES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 22: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 23: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 24: ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 25: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 26: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 27: LARGE ENTERPRISES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 28: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 29: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 30: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 31: BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 32: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 33: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 34: TELECOM AND IT: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 35: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 36: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 37: CONSUMER GOODS AND RETAIL: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 38: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 39: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 40: HEALTHCARE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION , 2014-2021 (USD MILLION)
  • TABLE 41: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 42: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 43: PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 44: LOGISTICS & AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 45: LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 46: LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 47: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 48: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 49: TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 50: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 51: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD ,MILLION)
  • TABLE 52: OTHER INDUSTRIES: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 53: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY REGION, 2014-2021 (USD MILLION)
  • TABLE 54: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 55: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 56: NORTH AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 57: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 58: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 59: EUROPE: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 60: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 61: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 62: ASIA-PACIFIC: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 63: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 64: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 65: MIDDLE EAST AND AFRICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 66: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY COMPONENT, 2014-2021 (USD MILLION)
  • TABLE 67: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2014-2021 (USD MILLION)
  • TABLE 68: LATIN AMERICA: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY INDUSTRY, 2014-2021 (USD MILLION)
  • TABLE 69: NEW PRODUCT LAUNCHES, 2013-2016
  • TABLE 70: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2013-2016
  • TABLE 71: MERGERS AND ACQUISITIONS, 2012-2016

LIST OF FIGURES

  • FIGURE 1: GLOBAL UNIFIED COMMUNICATION AS A SERVICE MARKET: RESEARCH DESIGN
  • FIGURE 2: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 3: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 4: BREAK DOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 5: DATA TRIANGULATION
  • FIGURE 6: COMPONENTS SNAPSHOT (2016-2021): MARKET FOR COLLABORATION PLATFORMS & APPLICATION TO GROW AT THE HIGHEST CAGR
  • FIGURE 7: ORGANIZATION SIZE SNAPSHOT (2016-2021): SMALL BUSINESSES SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 8: INDUSTRY SNAPSHOT (2016-2021): TRAVEL & HOSPITALITY SEGMENT IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 9: GEOGRAPHY SNAPSHOT (2016-2021): APAC IS EXPECTED TO GROW AT THE HIGHEST CAGR IN THE NEXT FIVE YEARS
  • FIGURE 10: NORTH AMERICA IS EXPECTED TO HOLD THE LARGEST MARKET SHARE IN 2016
  • FIGURE 11: RISE IN ADOPTION OF CLOUD-BASED UNIFIED COMMUNICATION AS A SERVICE IS THE KEY DRIVING FACTOR
  • FIGURE 12: TELEPHONY, CONFERENCING, AND UNIFIED MESSAGING ARE THE TOP THREE COMPONENTS EXPECTED TO GAIN THE HIGHEST TRACTION IN TERMS OF MARKET SIZE
  • FIGURE 13: NORTH AMERICA HOLDS THE LARGEST SHARE IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET (2016)
  • FIGURE 14: BFSI INDUSTRY WILL CONTINUE TO DOMINATE THE UNIFIED COMMUNICATION AS A SERVICE MARKET IN 2021
  • FIGURE 15: ASIA-PACIFIC TO GROW AT THE HIGHEST CAGR AS COMPARED TO OTHER REGIONS
  • FIGURE 16: REGIONAL LIFE CYCLE - MEA IS EXPECTED TO BE IN THE INTRODUCTORY PHASE IN 2015
  • FIGURE 17: EVOLUTION OF UCAAS MARKET
  • FIGURE 18: UNIFIED COMMUNICATION AS A SERVICE MARKET SEGMENTATION
  • FIGURE 19: MARKET DYNAMICS OF UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 20: VALUE CHAIN ANALYSIS
  • FIGURE 21: ECOSYSTEM
  • FIGURE 22: TOP VENDORS ECOSYSTEM
  • FIGURE 23: TELEPHONY IS EXPECTED IS EXPECTED TO HOLD THE LARGEST MARKET DURING THE FORECAST PERIOD (2016-2021)
  • FIGURE 24: UNIFIED COMMUNICATION AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE
  • FIGURE 25: ENTERPRISES SEGMENT IS EXPECTED TO LEAD AMONG ORGANIZATION SIZE DURING THE FORECAST PERIOD
  • FIGURE 26: SMALL BUSINESSES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 27: MEDIUM BUSINESSES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 28: ENTERPRISES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 29: LARGE ENTERPRISES SEGMENT IS EXPECTED TO SHOW CONSIDERABLE GROWTH IN ASIA-PACIFIC DURING FORECAST PERIOD (2016 - 2021)
  • FIGURE 30: UNIFIED COMMUNICATION AS A SERVICE MARKET, BY INDUSTRY
  • FIGURE 31: CONSUMER GOODS & RETAIL, BFSI, AND LOGISTICS & TRANSPORTATION ARE THE TOP THREE INDUSTRY TO SHOW CONSIDERABLE GROWTH DURING THE FORECAST PERIOD
  • FIGURE 32: ASIA-PACIFIC REGION IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET DURING THE FORECAST PERIOD
  • FIGURE 33: REGIONAL SNAPSHOT: ASIA-PACIFIC IS EMERGING AS THE NEW HOTSPOT
  • FIGURE 34: REGIONAL SNAPSHOT (2015-2021): ASIA-PACIFIC IS AN ATTRACTIVE DESTINATION FOR THE OVERALL UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 35: NORTH AMERICA UNIFIED COMMUNICATION AS A SERVICE MARKET SNAPSHOT
  • FIGURE 36: ASIA-PACIFIC UNIFIED COMMUNICATION AS A SERVICE MARKET SNAPSHOT
  • FIGURE 37: ASIA-PACIFIC IS THE FASTEST-GROWING REGION IN THE UNIFIED COMMUNICATION AS A SERVICE MARKET
  • FIGURE 38: COMPANIES ADOPTED NEW PRODUCT LAUNCH AS THE KEY GROWTH STRATEGY BETWEEN 2013 AND 2016
  • FIGURE 39: MARKET EVALUATION FRAMEWORK
  • FIGURE 40: BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES
  • FIGURE 41: GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS
  • FIGURE 42: CISCO SYSTEMS, INC.: COMPANY SNAPSHOT
  • FIGURE 43: CISCO SYSTEMS, INC.: SWOT ANALYSIS
  • FIGURE 44: COMPUTER SCIENCES CORPORATION: COMPANY SNAPSHOT
  • FIGURE 45: CSC: SWOT ANALYSIS
  • FIGURE 46: BT GROUP: COMPANY SNAPSHOT
  • FIGURE 47: BT GROUP: SWOT ANALYSIS
  • FIGURE 48: 8X8, INC.: COMPANY SNAPSHOT
  • FIGURE 49: 8X8, INC.: SWOT ANALYSIS
  • FIGURE 50: WEST CORPORATION: COMPANY SNAPSHOT
  • FIGURE 51: WEST CORPORATION: SWOT ANALYSIS
  • FIGURE 52: MICROSOFT CORPORATION: COMPANY SNAPSHOT
  • FIGURE 53: MICROSOFT CORPORATION: SWOT ANALYSIS
  • FIGURE 54: VERIZON COMMUNICATIONS: COMPANY SNAPSHOT
  • FIGURE 55: POLYCOM, INC.: COMPANY SNAPSHOT
  • FIGURE 56: POLYCOM, INC.: SWOT ANALYSIS
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