客户服务/帐单处理 产业/市场情报数据

Stored Value: A Global Perspective

U.S. CRM and Billing Software Markets in Communications and Utilities

World Battle of Platforms

3G Pricing Benchmarks

3G Pricing Promotions & Strategies

eBill Payment Timing: Unfufilled Consumer Desires are a Looming Threat to Loyalty

Mobile Payment

Operations Support Systems (OSS) 2005-2010

Converged Mobile Billing A status report on the development of fully integrated prepaid/postpaid billing

CRM in Higher Education

EMEA Contact Centre Market

Europe Banking Industry CRM 2004 Vendor Profiles: Is It Time for Pervasive CRM?

Industry Perspectives on Utility Pricing of Software

M-Commerce and Wallet Phones: Leading Edge Developments from Japan

North America CRM Analytics Markets

North American CTI Software Markets

Workforce Optimization 2005: Emerging Call Center Performance Management.

Worldwide and U.S. Customer Care and BPO Services 2005-2009 Forecast and Analysis

Billing for Mobility: strategies for convergent charging

Developing an Optimal Pricing Strategy

North American Contact Center Services Market

Roaming Tariff Benchmarks for Voice, SMS, MMS & GPRS (Prepay Segment)

Sunrise Case Study: Accelerating the Marketing Process

The Call Center Outsourcing Outlook: Developing opportunities in a commodity market

Analysis of lastminute.com's M-Commerce Strategy

Call Center Growth Strategies: Vendor opportunities in North America and Europe

C-mode

EMEA Hosted IP Contact Centre Market

Roaming Tariff Benchmarks for Voice, SMS, MMS & GPRS (Contract Segment)

Self-Checkout Systems: Creating Value Across the Retail Store

EMEA Automatic Call Distributor Systems Markets

Managed and Hosted Contact Center Services

Measuring Approaches to Self-Service: A Survey of 200 US Call Center Managers

North American Prepaid Wireless Services Markets

The global pricing guide to offshore outsourcing

THE RISE OF HOSTED CONTACT CENTERS

Best Practice Utilities Billing - An Operational Assessment of Systems and Services

Call Center Operations and the 800 Services Market 2004-2009

Selling Call Center Technologies into Financial Services

Microsoft CRM

Call Center Outsourcing in Latin America and the Carribean to 2008

Contact Center Component Technologies to 2008

Minimising Churn and Building Customer Profitability

Payments Innovation in SE Asia: Through the Looking Glass

A2A and Remittance Services Open the Door for New Competition in the Internet P2P Payments Market

E-Payment Security and Online Fraud Prevention: Self Defense for the Merchants and Cardholders

Prepaid Market Dynamics

Vertical guide to call centers in EMEA

Global Trends in Telecoms BSS and BCC Market Forecasts 2004 An analysis of the current telecom BSS market, trends and BCC forecasts to 2009

NORTH AMERICAN PREPAID WIRELINE: MARKETS IN TRANSITION