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Mobile Payment Markets Money Transfers & Remittances 2008-2013

Mobile Payment Markets Digital & Physical Goods 2008 - 2013

Mobile Payment Markets: Contactless NFC 2008-2013

Mobile Pricing Trends and Service Innovation

CRM and the Move to Constituent-Centric Government (Strategic Focus)

Mobile Proximity Payments: scenarios for market development

North American Hosted Contact Center Markets

North American Inbound Contact Routing Markets

Online Payment in China: Transitioning from Cash to E-Commerce Solutions

The Alternative Payment Systems Industry in the U.S.

The Self-Service "Buy-and-Pay" Market: Kiosk, Vending and Foodservice Trends in the U.S.

Worldwide and U.S. Customer Care BPO Services 2008-2012 Forecast and Analysis

2008 US Mobile Banking Benchmark Study: Mobile Access, Features, and Security - What Banks Are Offering Now

EMEA Agent Performance Optimization Markets

Latin America Contact Center Outsourcing Services Markets

Mobile Proximity Services

Online Banking in the Age of Web 2.0 (Strategic Focus) - Comprehensive overview of online offerings in retail banking

Online Consumer Payments

Trends in Global Contact Center Outsourcing Pricing and Attrition (Strategic Focus)

Branch to Broadband: Channel Evolution in Financial Services - UK - April 2008

Hosted Contact Centers: What Triggers Comprehensive Investment (Strategic Focus)

IDC's Survey on CRM Application Software Implementations and Future Requirements of Midsize Services Organizations in the United States - December 2007

Market Focus: The Mobile Wallet - How, What, Where and When?

Mobile payment market forecasts

Mobile Remittance - A Window for the Financial Empowerment of Global Communities through Mobility

Prepaid Evolution 2008 to 2012: Wireless, Card & Internet Opportunities

The Future of Payments: Prepaid cards, contactless and mobile payments

Western European CRM Applications, Forecast and Analysis, 2008-2012

Worldwide Datacenter Layer 4-7 Switch 2008-2012 Forecast

An End-User Perspective of the European CRM Market in 2008

ERP, CRM, and Industry-Specific Solutions Adoption in Western European Vertical Markets: An End-User Perspective

IDC's Worldwide Next-Generation OSS and Billing Taxonomy, 2008

Improving Efficiencies through the Development of Claims Processing in Healthcare (Strategic Focus)

Mobile payments: progressing towards large-scale deployments

Mobile Person-to-Person Payments and Transfers: Security and Timing Are Everything

The Future Customer-Centric Organization: Best practice and new strategies for improving customer service

Worldwide Contact Center Services 2008 Vendor Profiles: Customer Care in Volatile Times

Worldwide Telecom Billing 2008-2012 Forecast and Analysis

APAC - a framework for contact center growth (Review Report)

Australia and New Zealand Customer Relationship Management Applications 2007-2011 Forecast and Analysis

Contact Center Market and Technologies Databook for APAC

Contact Center Markets and Technologies Databook for Brazil

Contact Center Markets and Technologies Databook for Japan

Current Status and Future Development of Chinese Mobile Payment

Customer Relationship Management Applications: Industry-Specific Needs, Software Licensing, and Product Innovations in Australia, the PRC, India, and Korea

Decision Matrix: Selecting a Contact Center Outsourcing Vendor

Profiting from IVR in a Rapidly Shifting Marketplace (Strategy Focus)

Software Support Services Spending and Customer Trends

Asia-Pacific B2C E-Commerce: Focus on China and India

EMEA Hosted Contact Centre Markets