Abstract
In the last two years there has been a dramatic growth in the number and scale of managed services contracts in the telecoms domain. During this period many of the large global operators, including Vodafone, have shown their willingness to outsource significant portions of what was once considered a core business function i.e. network operations.
This edition analyses the strategic options for players in the managed services market, looking at the global trends in fully-outsourced network operations, assisted operations and hosted services solutions.
Key Coverage
Identifies the key issues that need to be addressed by operators and provides guidelines for managed services contracts Illustrates the savings that can be made by operators
Provides advice on who to partner with and how to manage the transition.
Outlines operator benefits and business case for outsourcing network operations and services hosting.
Competitive strategic analysis of leading players including:
- Managed services providers (Ericsson, NokiaSiemens Networks...)
- Services hosting providers (Buongiorno, Netsize...)
- Consulting/change management specialists (Accenture, LogicaCMG...)
Key Issues Addressed
- What are the underlying drivers of growth in the managed services market for telecoms operators?
- How quickly will this market grow, and why?
- Where is the growth coming from, and why?
- Who are the key players in this market? What strategies are they adopting to exploit it?
- What are the opportunities for operators and vendors in this market?
- Which operators are most likely to adopt this strategy, and why?
- What are the risks of adopting this strategy - for operators and for vendors?
- How can those risks be avoided or minimised?
- What are the implications for telecoms operator business models and the relationship with vendors?
- What specific savings can operators make?
- What is the best strategy for negotiating or managing a managed services contract?
Who should read this report
outsourcing networks and identify new business opportunities and assess possible industry partnerships.
Service Providers
Assess the opportunities and challenges of various technology options for outsourcing network operations and service hosting. Understand the current industry; learn strategic approaches to the industry, and its market drivers.
Network Vendors
Evaluate all available outsourcings to determine market potential and learn how to drive down the cost of components for mass market integration.
Countries / Sectors / Companies Covered
Key player profiles:
- Network specialists
- Ericsson
- NSN
- Alcatel Lucent
- Nortel
- Motorola
- Huawei
- Service providers
- Brightpoint
- Buongiorno
- Zed
- United Internet
- Consultants
- Accenture
- Cap Gemini
- IBM
Table of Contents
Chapter - 1
- Introduction/executive summary
Chapter - 2
- Market overview - trends in telecoms
- Main drivers:
- Broadband
- Internet
- User-generated
- Business models
- FMC
- Regulatory
Chapter - 3
- Trends in managed services
- Definitions
- Market landscape
- Key drivers
- Current developments
- Main trends:
- Contracts 2006
- Contracts 2007: Brazil Telecom
- Transition to new networks
- Addressing staffing levels
Chapter - 4
- Strategy options
- Suppliers:
- Global delivery
- Rightshoring
- Generalisation/specialisation
- Operators:
- Network sharing: India
- New business models
- Wholesaling
- Partnering
- Strategy implementation
Chapter - 5
- Network-led solutions: network management
- Deutsche Telekom
- E-Plus
- Vodafone Turkey
Chapter - 6
- Services-led solutions: content hosting, convergence, logistics
- Music2You
- Wind
- Virgin Mobile USA
Chapter - 7
- BPO-led solutions: new business models, new markets
- Blyk
- Rabobank Mobiel
- Telenor (hosted M2M)
Chapter - 8
- Key player profiles: Network specialists
- Ericsson
- NSN
- Alcatel Lucent
- Nortel
- Motorola
- Huawei
- Service providers
- Brightpoint
- Buongiorno
- Zed
- United Internet
- Consultants
- Accenture
- Cap Gemini
- IBM
Chapter - 9
- Forecasts
- Market sector
- Network-led
- Services-led
- Consultancy-led
- Region
- N America
- L America
- Asia Pacific
- Europe
- Africa/Middle East
*Contents correct at time of printing
