Abstract
This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Table of Contents
1. NORTH AMERICAN HOSTED CONTACT CENTER MARKET
Summary of Major Findings
- Introduction
- Business Benefits
- Product Definitions
- Market Segments
- Vendors in the Market
- Market Engineering Measurements
- Market Trends
- Pricing Trends
- Industry Challenges
- Market Drivers
- Market Restraints
2007 Market Breakouts
- Definitions - Market Metrics
- Market Breakout by Deployment Size
Market Forecasts
- Hosted Contact Center Seat and Revenue Forecasts
- Small Deployment Seat and Revenue Forecasts
- Midsize Deployment Seat and Revenue Forecasts
- Large Deployment Seat and Revenue Forecasts
- Forecast Summary
Competitive Analysis
- Market Share Analysis
- Vendor Profiles A - D
- Vendor Profiles E - I
- Vendor Profiles J - S
- Vendor Profiles T - Z
Strategic Analysis
- Strategic Considerations
