高等教育市场的ECM解决方案（策略分析）

Abstract

Overview

Introduction

Higher education is struggling to manage an expanding volume of electronic and paper-based content that threatens to undermine the productivity of organizational processes and quality of services to students. ECM solutions offer a powerful set of tools for beating back and even harnessing the power of this rising tide of institutional content.

Scope

• Identifies the potential drivers and inhibitors to the uptake of ECM solutions
• Offers insight into which features and functionality institutions will most compelling
• Explores the competitive landscape for ECM solutions across leading markets
• Forecasts institutional spending on ECM solutions in Australia, France, Germany, UK and US

Report Highlights

Document management is a "must-have" functionality for higher education.

Institution-wide implementations of ECM will become increasingly common.

A few vendors have been particularly successful in cornering the education market.

Reasons to Purchase

• Understand what drives institutions to purchase ECM solutions
• Gain insight into which ECM features and functionality institutions find most appealing
• Identify which markets offer the most opportunity for ECM vendors

Table of Contents

• Overview
  • Catalyst
  • Summary
• Key Messages
  • Document management is a "must-have"functionality for higher education
  • Institution-wide implementations of ECM will become increasingly common
  • A few vendors have been particularly successful in cornering the education market
  • The constellation of competitors is likely to change for document management solutions
• Table of Contents
• Table of figures
• Table of tables
• Market Opportunity
  • A content explosion is sapping the productivity of higher education institutions
    • ECM represents a broad range of features, functionality and even solution areas
    • The value proposition for ECM is clear for higher education
  • A myriad of factors are driving the adoption of ECM in higher education
    • Changing business dynamics are driving the need for increased organizational efficiency
    • Meeting more strident calls for public accountability demand better visibility into internal processes
    • Many institutions have hit the "upper limit" on space for document storage
    • Recent natural and man-made disasters have highlighted the need for digitizing important documents
  • There are few limitations to the uptake of ECM by education institutions
    • Lingering vagaries about ECM implementation will slow its uptake by some institutions
    • Many institutions are already knee-deep in the implementation of other more mission-critical applications
    • Adding yet another solution to the IT infrastructure may represent an unsustainable institutional burden
  • Higher education represents an attractive opportunity for ECM vendors
    • ECM Spending by Higher Education Institutions in Australia
    • ECM Spending by Higher Education Institutions in France
    • ECM Spending by Higher Education Institutions in Germany
    • ECM Spending by Higher Education Institutions in the UK
    • ECM Spending by Higher Education Institutions in the US
• Customer Impact
  • The end-user desktop is rapidly becoming crowded with mission-critical applications
  • Practical realities are driving the uptake of specific ECM functionality
  • The tide is going out for department-level adoptions and coming in for institution-wide ones
• Competitive Landscape
  • The ECM market in higher education is far from monolithic
  • A few vendors have a strong focus on serving higher education institutions
    • Optical Image Technology - Doc Finity
    • Feith Systems - Feith Document Database
    • Hyland Software - On Base
    • Perceptive Software - Image Now
  • The long-term forecast for document management may be mixed
• Go to Market
  • Green field opportunities exist, but they are disappearing rapidly
  • Let customers speak to the quality of your solution or service
  • Modular solutions offer institutions flexibility and confidence
  • Prepare for the encroaching enterprise applications market
• APPENDIX
  • Abbreviations
  • Definitions
  • Methodology
  • Further reading
  • Ask the analyst
  • Datamonitor consulting
  • Disclaimer
• List of Figures
  • Figure 1: Documents and content are everywhere in higher education
  • Figure 2: Higher education' s IT goals trend towards standardization & simplification
  • Table 1: ECM Solution Definitions
  • Figure 3: Australia Higher Education Spending on ECM: 2006 - 2012
  • Table 2: Australia Higher Education Spending on ECM: 2006 - 2012
  • Figure 4: France Higher Education Spending on ECM: 2006- 2012
  • Table 3: France Higher Education Spending on ECM: 2006 -2012
  • Figure 5: Germany Higher Education Spending on ECM: 2006- 2012
  • Table 4: Germany Higher Education Spending on ECM: 2006- 2012
  • Figure 6: UK Higher Education Spending on ECM: 2006 -2012
  • Table 5: UK Higher Education Spending on ECM: 2006 -2012
  • Figure 7: US Higher Education Spending on ECM by Solution Area: 2006 - 2012
  • Table 6: US Higher Education Spending on ECM by Solution Area: 2006 - 2012
  • Figure 8: ECM investments by functionality
  • Figure 9: There are many vendors serving the ECM market