Abstract
Overview
Introduction
Infrastructure outsourcing is the most mature outsourcing market within the financial services sector to date, but significant opportunities continue to exist with interest levels remaining high.
Scope
- This theme covers infrastructure service areas such as desktop, network, data centers and security outsourcing across the financial services sector
- It provides individual market segment analysis, end-user insight and spend to 2008
- The report focuses specifically on the western European and North American financial services sectors, but provides global spending data
Report Highlights
Infrastructure outsourcing opportunities in Western European and North American financial services (Market Focus) ABN AMRO: a turn-around story (Strategy Focus) End-user trends in financial services outsourcing (Customer Focus) and Infrastructure Outsourcing in Financial Services (Databook)
Reasons to Purchase
- Benefit from analysis of individual market opportunities
- Understand financial services institutions plans relating to infrastructure outsourcing and investment
- Learn from case studies of the leading users of advanced sourcing strategies
Table of Contents
- DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- EXECUTIVE SUMMARY
- Introduction
- Infrastructure outsourcing opportunities in Western European and North American financial services (Market Focus)
- ABN AMRO: a turn-around story (Strategy Focus)
- End-user trends in financial services outsourcing (Customer Focus)
- Infrastructure Outsourcing in Financial Services (Databook)
- Summary
- Despite relative maturity, infrastructure outsourcing in FS continues to grow
- The desktop services market is likely to experience a single digit growth
- Desktop services are increasingly getting commoditized
- The move to mobile working will drive the growth
- Networking and Communications growth will be driven by the move to IP
- WAN solutions revenues have traditionally been greater than LAN solutions though the balance is changing
- Mobility and IP convergence are part of a new wave of revenue growth
- Managed data center services will continue to see strong growth to 2008
- Managed services are driving the growth in the market
- Regulation drives the need to replicate data around the globe in the financial services industry
- Storage services are growing as a result of growth in outsourcing
- Space is at premium in data centers
- Mainframe management services are back in favor
- Security managed services will be the fastest growing market
- ABN AMRO: A TURN-AROUND STORY (STRATEGY FOCUS)
- Summary
- Corporate restructuring: realigning the organization with the corporate
strategy
- Group shared services initiative aims to generate efficiencies across geographies and lines of business
- Cost discipline is reaping significant benefits...
- ...but at the group level profitability remained a concern in 2005
- Can the wholesale business be key to both past problems and future growth?
- IT outsourcing: the enabler of corporate change
- Key contract details of ABN AMRO' s main outsourcing relationships
- ABN AMRO' s strategy and guiding principles for successful IT outsourcing
- Success of outsourcing focused IT strategy will be judged on bottom line impact!
- END-USER TRENDS IN FINANCIAL SERVICES OUTSOURCING (CUSTOMER FOCUS)
- Summary
- Outsourcing is a major enabler of change in the financial services sector
- Outsourcing is intrinsic to meeting corporate objectives
- "Variabilization" of costs and overall IT rationalization are the primary motivators for outsourcing
- Outsourcing is a major vendor opportunity despite high take-up levels
- Increased outsourcing by current customers will fuel IT domains outsourcing market growth
- Applications development is touted as the most outsourced area in the financial services sector
- The use of infrastructure outsourcing in the financial services continues to increase
- Internal servicing remains the default situation with many FSIs apprehensive of outsourcing
- INFRASTRUCTURE OUTSOURCING IN FINANCIAL SERVICES (DATABOOK)
- What is this report about?
- Catalyst
- Methodology
- Definitions
- Infrastructure outsourcing in financial services
- Desktop Outsourcing
- Network & Communications Outsourcing
- Hosting and Managed Services
- APPENDIX
- Extended Methodology
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Infrastructure services spend in North America by BPO service area, $m
- Table 2: Infrastructure Services spend in Western Europe by BPO service area, $m
- Table 3: Network and communications services revenues in North America, $m
- Table 4: Network and communications services revenues in Western Europe, $m
- Table 5: Data center services spend in North America, $m
- Table 6: Data centers spend in Western Europe, $m
- Table 7: ABN AMRO has experienced far better profitability in the mid-market than in the mass-retail segment
- Table 8: The financial services main IT business objectives highly likely to be achieved through outsourcing
- Table 9: The financial services institutions infrastructure and applications outsourcing
- Table 10: The financial services overall outsourcing strategy by line of business
- Table 11: Global infrastructure outsourcing by service type, 2002-2008, $m
- Table 12: Infrastructure outsourcing by line of business, 2002-2008, $m
- Table 13: Infrastructure outsourcing by region, 2006, $m
- Table 14: Infrastructure outsourcing revenues and growth prospects by country, $m
- Table 15: Desktop outsourcing by lines of business, 2002-2008, $m
- Table 16: Desktop outsourcing by region, 2006, $m
- Table 17: Desktop outsourcing revenues and growth prospects by country, $m
- Table 18: Network & Communications outsourcing by lines of business, 2002-2008, $m
- Table 19: Network & Communications outsourcing by region, 2006, $m
- Table 20: Network & Communications outsourcing revenues and growth prospects by country, $m
- Table 21: Hosting and Managed Services outsourcing by lines of business, 2002-2008, $m
- Table 22: Hosting and Managed Services outsourcing by region, 2006, $m
- Table 23: Hosting and Managed Services outsourcing revenues and growth prospects by country, $m
- List of Figures
- Figure 1: Financial services infrastructure outsourcing spending by market segment, 2006-2008
- Figure 2: Desktop services spend in North America and Western Europe, $m
- Figure 3: Network and communications services revenues in North America and Western Europe, $m
- Figure 4: Data center services North American and Western European revenues, $m
- Figure 5: The demand for security management services is growing
- Figure 6: Market capitalization (March 2006)- revenue (FY 2005) ratio
- Figure 7: ABN AMRO' s new corporate structure
- Figure 8: ABN AMRO' s operating result is still not as strong as it should be
- Figure 9: The group restructuring effort aligns business structure more closely with corporate strategy
- Figure 10: The financial services primary IT and business objectives / objectives highly likely to be achieved through outsourcing
- Figure 11: The financial services top five IT business objectives highly likely to be achieved through outsourcing, by line of business
- Figure 12: The main drivers for outsourcing in the financial services
- Figure 13: Infrastructure / applications domains currently outsourced
- Figure 14: The financial services infrastructure / applications outsourcing (at least one function)
- Figure 15: The financial services applications outsourcing
- Figure 16: The financial services infrastructure outsourcing
- Figure 17: The financial services overall outsourcing strategy
- Figure 18: Global infrastructure outsourcing by service type, 2002-2008, $m
- Figure 19: Infrastructure outsourcing by line of business, 2002-2008, $m
- Figure 20: Infrastructure outsourcing by region, 2006, $m
- Figure 21: Infrastructure outsourcing revenues and growth prospects by biggest 10 countries, $m
- Figure 22: Desktop outsourcing by lines of business, 2002-2008, $m
- Figure 23: Desktop outsourcing by region, 2006
- Figure 24: Desktop outsourcing revenues and growth prospects by biggest 10 countries
- Figure 25: Network & Communications outsourcing by lines of business, 2002-2008, $m
- Figure 26: Network & Communications outsourcing by region, 2006
- Figure 27: Network & Communications outsourcing revenues and growth prospects by biggest 10 countries
- Figure 28: Hosting and Managed Services outsourcing by lines of business, 2002-2008, $m
- Figure 29: Hosting and Managed Services outsourcing by region, 2006
- Figure 30: Hosting and Managed Services outsourcing revenues and growth prospects by biggest 10 countries
