Abstract
Overview
Introduction
Speech analytics is moving from a tool for governmental intelligence work to a commercially viable proposition in customer service.
Scope
- Draws from existing Datamonitor research on agent positions, CRM, and quality monitoring.
- Draws from in-depth interviews with 12 vendors in the market.
Highlights
Offers revenue projections 2005-2010 for the 4 major global regions (North America, APAC, CALA, and EMEA,) and segments out opportunity by 12 verticals.
Reasons to Purchase
- Delivers a statistical and graphical overview of spending in the emerging market for speech analytics.
- Provides a clear picture of spending trends on this emerging technology at a critical stage in its adoption.
Table of Contents
- CHAPTER 1 INTRODUCTION
- What is this report about?
- Catalyst
- Methodology
- Definitions
- CHAPTER 2 SPEECH ANALYTICS MARKET OVERVIEW
- Speech analytics market overview
- CHAPTER 3 APPENDIX
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Speech analytics definitions
- Table 2: Global market for speech analytics, 2005-2010
- Table 3: Global market for speech analytics by percentage
- Table 4: APAC market for speech analytics, 2005-2010
- Table 5: CALA market for speech analytics, 2005-2010
- Table 6: EMEA market for speech analytics, 2005-2010
- Table 7: North American market for speech analytics, 2005-2010
- Table 8: Vertical market segmentation of speech analytics 2005- 2010
- List of Figures
- Figure 1: Global market for speech analytics, 2005-2010
- Figure 2: Global market for speech analytics by percentage
- Figure 3: APAC market for speech analytics, 2005-2010
- Figure 4: CALA market for speech analytics, 2005-2010
- Figure 5: EMEA market for speech analytics, 2005-2010
- Figure 6: North American market for speech analytics, 2005-2010
- Figure 7: Vertical market segmentation of speech analytics, 2005
- Figure 8: Vertical market segmentation of speech analytics, 2010
