Abstract
Product overview
Service fulfilment continues to change as service providers shift their emphasis from basic support systems to more modern platforms that support new residential broadband and mobile services. Order management, inventory management and activation will have double-digit revenue growth while that of engineering tools will be flat. Overall, service fulfilment will grow with a CAGR of 10% from USD2.03 billion in 2007 to USD3.33 billion in 2012.
The service fulfilment market is fragmented but consolidation that started in 2005 and 2006 is accelerating. The market leaders, Telcordia, Amdocs, Oracle and NetCracker, all grew stronger. Hewlett-Packard joined the ranks of the leading service fulfilment vendors on the strength of IP-based activation delivered by a global services organisation.
This report provides a detailed five-year forecast for service fulfilment and its four sub-segments: order management, inventory management, activation and engineering tools. The forecast is broken out by region and service types, providing forecasts for 41 different segment views. The report includes market shares of the leading suppliers overall and in each of the four sub-segments. The report provides definitions for service fulfilment overall and for each of the sub-segments. It includes analysis of the market drivers and inhibitors for growth in all segments.
The report addresses the following important issues:
- the most important drivers for service provider spending in service fulfilment
- the new opportunities and limits for service fulfilment in high-growth, emerging markets
- what leads service providers to develop internally rather than to use commercial software
- why mobile networks are supplanting residential broadband as the most important area for service fulfilment
- where automation is crucial and where service providers delay automation
- where there are significant shifts in spending patterns
- why service providers spend so much on professional services related to fulfilment
- why and where mobile service providers are putting more emphasis on fulfilment
- why ROI is rarely a convincing argument for service provider spending
- why systems consolidation is taking a back seat to immediate needs for most service providers
- why service providers move slowly on fulfilment conversion despite excellent ROI.
The report includes a table comparing more than 60 service fulfilment suppliers. The market share ofleading suppliers is provided for the overall service fulfilment market as well as for each of the four sub-segments. The market share sections include explanations of the six leading suppliers in each area.
Who should read this report
Overall, this 59-page report is an excellent source of market intelligence for CSPs, network equipment and software suppliers, systems integrators, venture capitalists and financial analysts.
Companies discussed in this report include:
Accenture, Actix, Aircom, Amdocs, AT&T, AT&T Wireless, Axiom Systems, Baharti, BT, CA, Cesky Telecom, China Mobile, ComArch, Comptel, ConceptWave, Cox, Cramer, CSG, Deutsche Telekom, Ericsson, France Telecom, GE Smallworld, Granite, Hawaii Telecom, HP, IBM, Integraph, JacobsRimell, MetaSolv, MTS, NetCracker, Netsure, Oracle, Orange, Siebel, Sigma Systems, Sprint Nextel, Subex, Synchronoss, Syndesis, Swisscom, Telcordia, Telefonica, Telmex, TELLUS, T-Mobile, Telstra, Telution, Vero Systems, Visionael and Vodafone.
Table of Contents
- Executive summary
- Overall service fulfillment
- Market share
- Forecast
- Application segments forecast overview
- Forecast by communications service
- Regional forecast
- Order management
- Market share
- Forecast
- Forecast by communications service
- Forecast by region
- Inventory management
- Market share
- Forecast
- Forecast by communications service
- Forecast by region
- Activation
- Market share
- Forecast
- Forecast by communications segment
- Forecast by region
- Engineering tools
- Market share
- Forecast
- Forecast by service segment
- Forecast by region
- Market drivers
- Drivers
- Inhibitors
- Competition
- Rapid introduction of new services
- Converged services
- Customer self-care and on-demand fulfilment
- Capital efficiency
- Systems convergence
- Operations expense reduction
- Network investment slowdown
- Cost of converting existing systems
- In-house built systems
- Business environment
- Market definition
- Market definition
- Traditional service fulfillment
- Next-generation advanced services fulfilment
- Order management
- Inventory management
- Activation
- Engineering tools
- Suppliers
- Service fulfilment suppliers
- Recommendations
List of figures and tables
- Figure 1: Global service fulfilment forecast, 2007 - 2012
- Figure 2: Service fulfilment overall market share
- Figure 3: Service fulfilment product market share
- Figure 4: Service fulfilment product-oriented professional services market share
- Figure 5: Global service fulfilment forecast, 2007-2012
- Figure 6: Global service fulfilment forecast by application segment, 2007-2012
- Figure 7: Global service fulfilment forecast by communication service, 2007-2012
- Figure 8: Global service fulfilment forecast by region, 2007-2012
- Figure 9: Order management market share
- Figure 10: Order management forecast, 2007 - 2012
- Figure 11: Order management forecast by telecommunications service, 2007 - 2012
- Figure 12: Order management forecast by region, 2007 - 2012
- Figure 13: Inventory management market share
- Figure 14: Global inventory management forecast, 2007 - 2012
- Figure 15: Inventory management forecast by communications service, 2007 - 2012
- Figure 16: Inventory management forecast by region, 2007 - 2012
- Figure 17: Activation suppliers market share
- Figure 18: Global activation forecast, 2007 - 2012
- Figure 19: Activation forecast by communications service, 2007 - 2012
- Figure 20: Activation forecast by region, 2007 - 2012
- Figure 21: Engineering tools market share
- Figure 22: Global engineering tools forecast, 2007 - 2012
- Figure 23: Engineering tools forecast by communications service, 2007 - 2012
- Figure 24: Engineering tools forecast by region, 2007 - 2012
- Figure 25: Separate fulfilment environments per service
- Figure 26: OSS Observer supplier market segments
- Figure 27: Traditional wireline-focused service fulfilment
- Figure 28: Service fulfilment for next-generation advanced services
- Figure 29: Order management functions
- Figure 30: Inventory management functions
- Figure 31: Activation functions
- Figure 32: Engineering tools functions
- Table 1: Comparison of service fulfilment suppliers
