Abstract
The Global Telecom Software team provides direct client inquiry and concise,
timely quantitative research on business issues and market trends influencing
spending in the telecommunication software market. The Billing & Customer
Care module is one of nine modules in our research services. This module
includes software systems used by communications service providers (CSPs) for
supporting customers, sales & marketing support, and billing for
services. We evaluate the success and failures of leading CSPs, compare
leading software and solution suppliers, and identify the primary factors
contributing to investments in this market segment.
Our industry analysts will help you:
- Understand the positioning of products and vendors in billing and customer
care
- Make informed business decisions on your company's strategic direction
based on hard data about market size and growth
- Establish a clear position for your investments in technologies and
services
Some of the issues we address:
- How convergent and content services lead to new billing and customer care
deployments
- The extent to which customer self care drives new systems
- How CSPs are supporting more complex mobile and broadband networks
- The impact of legacy systems on deployment approaches
Billing & Customer Care Module Deliverables:
Annual Market Review Report, (2) Outlook Reports, (10) Profiles, (1) Client
Webcast, (10) CEO Digest Reports and (5) hours inquiry
Market Review Report- Provides overall analysis of the billing and
customer care segment along with 7 sub-segments, based on continuous briefings
and market analysis.
Includes:
- Forecast
- Market share
- Business environment
- Market drivers
- Vendor comparisons
Outlook Reports - Provides in-depth analysis of a specific market
segment of the overall module.
Also includes for this specific report:
- Forecast
- Market share
- Business environment
- Market drivers
- Vendor comparisons
- Market definition
Market Segments
- Rating & Pricing are the core billing systems that determine the price of
billable events and create customer bills.
- Partner and interconnect systems manage the relationship a CSP has with
other CSPs and partners such as content providers.
- Business optimization, including fraud, expense management, revenue
assurance, analytics and data retention.
- Mediation collects network events and formats them for processing by other
systems.
- Customer interaction supports various means customers contact CSPs,
including IVR, web self-care and contact centers.
- CRM systems provide merchandising, bundling, offers, campaign management
and customer agent support.
- Subscriber management is customer care tied directly to billing systems.
10 Vendor Profiles per module - Profiles of leading telecom software vendors include:
- Financials
- Main products
- Key Customers
- Market position
- Weakness / threats
- Strengths / opportunities
- Competitor comparison
Some of the vendors covered in this module include:
- Ace*Comm
- Amdocs
- AMS
- AsiaInfo
- Avaya
- BassetLabs
- BCGI
- CBOSS
- Cerillion
- Chordiant
- Comarch
- Comptel
- Comverse
- Convergys
- CSG
- cVidya
- Ectel
- Ericsson
- Evolving Systems
- Formula Telecom
- Genesys
- Highdeal
- HP
- Infogix
- Intec
- Intervoice
- Irdeto
- Kana
- Kabira
- Martin Dawes
- Martin Group
- MetraTech
- Narus
- Nokia Siemens
- nTels
- Openet
- Oracle
- Orga Systems
- Razorsight
- Redknee
- SAP
- SAS
- Subex
- Tango Telecom
- Tekelec
- Telarix
- Teoco
- Tribold
- Valista
- Vignette
- Visual Wireless
- WeDo
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